Does anyone have any experience trying to setup an agent pre-announcement with UCC Enterprise and CVP? The idea is to have an agent specific prompt played to the caller as soon as a call is transferred to an agent.
So is the only known solution to use Blind Conference? I thought of that but realized quickly it wasn't something I would want to do. I was hoping someone had figured something out using custom development.
I read in another forum that this MAY be possible using code developed in CUAE (Cisco Unified Application Environment). See below for the original text. I'd also be interested to hear if anyone has done anything with CUAE.
**Original Post on CCUG forum**
You might be able to do this using code developed in the latest version of Cisco Unified Application Environment (CUAE). This requires UCM 6.x or later. There are a number of nifty things you can do with the call in CUAE, and this may be one possibility. You will need several servers and someone familiar with the CUAE APIs. I can't guarantee it will work, because I haven't tried it. It might be a good place to start if you are already on UCM 6.x and/or already have CUAE installed.