Contact Center

All, I am having an issue and I found the resolution I think in the troubleshooting guide.Cause 2:There are no in-service Call Servers. The Call Server may take itself out of service when ICMresponse times get too long.Action 2:Within the Operations...

All, Do I have to regenerate license keys for this upgrade? Basically I am upgrading UCCE from 7.1(5) to 7.2(6) and I am trying to figure out to do with CAD and CTIOS. I definatly want CTIOS at 7.2(6) if I can keep it there. Do I need to upgrade...

I'm writing a script for a confidential employee hotline to allow for dialing options to leave a voicemail. I tried debugging the script and this was the error. The documentation is unclear on what this means or how to fix it. Task:2100009834PlayProm...

Can I create multiple IVR variables from a single ICM variable?What I am trying to do is pass a single ICM variable that contains a list of audio files separated by commas. After recieving the Enterprise data on the IVR, I would then like to create m...

Hello All,I can see in the server (using wireshark) voice packets to/from a phone. The phone is configured for recording in Cisco Desktop Administrator, I use g711 and still see 1Kb files in the records directory. Any help?

Good day,I need to, quickly, have calls that now route offsite when we are closed, go to a csq group. that i have done. my question is when all csq_non_bi agents are logged off i need to send off site.Could someone discribe to process for getting thi...

I would like to call a script from within another script. Is this possible with IPCC 5.x?

Hi,Customer had UCCX version 3.5 ENHANCED which integrated with Realtime Online Dashboard solution.Customer upgraded to version 7.0 ENHANCED.The Realtime Online Dashboard software was also upgraded for compatibility with the new UCCX version.Since t...

Hi, For example if the Erlang calculater works out that I need 19 lines. Is this the same as 19 voice channels on a T1 or E1 PRI ?

What is the different between Agent E-mail & Email Interaction features in UCCX 7.x ?RegardsMohamed

Simple questions: Can i setup queue where it will ring all phones logged in?Is there way to monitor a shared line? In IPCC Express, is there a way to change Contact Queuing Criteria from FIFO. Here is request. Today, I have Call Center dept that has...

Greetings everyone,I am querying the HDS (Historical Data Server) at a site that has a UCCE system. Looking at the Skill_Group_Half_Hour table, we are seeing some very odd numbers in the AbandonHoldCallsOutToHalf column. The numbers are often correct...

HiWe are implementing our contact centre on IPCC Enterprise v7.0 and I have the following questions:a)The agents will use IP Communicator as phone on their PCs. From the information I've got from an engineer, there will be only 1 VLAN for voice and d...

Hi GuysBasically i am installing UCCX7 with CCM 7 for a customer which has agents in remote locations over a MPLS WAN. The issue is some of these sites have dodge connections like to south africa for example. Is there any way in the script i could dy...