Our Call Center manager would like to have a small light on top of Agent's monitors that lights when they are on a call. Does anyone know of something like this? Since the Agents are wearing headsets, sometimes they'll be interrupted by someone who is not aware that they are on a call. We'd like some sort of visual notification at each Agent's desk that allows everyone to see whether the Agent on an active call or not. Thanks.
Actually, we want a visual indicator of whether an Agent is on the phone. So someone doesn't walk up to an Agent and start talking to them, not knowing they are engaged with a customer.
All of our Agents are using headsets, so it's not always obvious if they are on an active call or not.
I have encountered the exact same question in the past and have never come up with a good answer. After reading your post I tried to Google "Headset busy Lamp" and came up with many results.Such as:
Embrava Blynclights are visual indications you can mount to agent laptops or cubicles that automatically display your agent status being on a call, ready to take calls or inwrap-up.
The solution integrates with Cisco Finesse and UCCE/UCCX. You can see the solution described here:
