05-30-2016 06:52 AM
Auto Logout for agents
Dears,
Please support me,
How can i configure Auto Logout from Finesse desktop for agents at the end of working hours such as " 4 PM ".
Kindly your advice.
BR
Ahmed Salah
Solved! Go to Solution.
05-31-2016 08:06 AM
Hi Ahmed,
You will need to build a script/program where you will create some sort of for loop that will read an array of usernames and systematically execute the curl PUT command I mentioned above. After that you will have to use a scheduler to execute this script at the time you wish.
05-30-2016 04:05 PM
Hi Ahmed;
I have solved this by using the available APIs to log agents out of Finesse
Something along the lines of the following curl command should get you up and running
curl -k -X PUT -u "username:password" -H "Content-Type: application/xml" -d "<User><state>LOGOUT</state></User>" https://uccx-server:8445/finesse/api/User/username
I've bolded what you need to modify for your application
Cheers
05-30-2016 11:26 PM
Hi Jakub,
thank you for your support.
kindly can you tell me the steps i will do,
i need to setup auto logout from finesse for all agents daily at 4 pm.
Appreciate your support
05-31-2016 08:06 AM
Hi Ahmed,
You will need to build a script/program where you will create some sort of for loop that will read an array of usernames and systematically execute the curl PUT command I mentioned above. After that you will have to use a scheduler to execute this script at the time you wish.
04-25-2018 08:41 AM
Hi Jakub,
I have the same issue, but i did not understand how you use the curl command. Could you explain to me how i should run the curl if my workstations are windows machines. the more details that you can provide, the better for me to understand.
I really appreciate it in advance.
Alexis
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