09-01-2008 05:05 AM - edited 03-14-2019 02:48 AM
Hi,
I would like to know if there is a way to automatically record all incoming calls in UCCX 5.0?
Many Thanks
Solved! Go to Solution.
09-01-2008 06:38 AM
I would recommand 3rd party solution such as CallRex, NICE, Witness, Colabrio, etc
Chris
09-01-2008 06:48 AM
I am using Witness,, which supports port spanning on the voice gateway side.. and can set a filter on the numbers,, to record calls as per your choice!!
Thanks
09-03-2008 05:26 AM
Hi there,
You can create a workflow to automatically record all calls. The draw back is that it will save it for 7 days or you will have to create a bulk batch to export them.
09-23-2008 08:35 AM
We have a customer using this method, and although I dont think Cisco supports it; it does work.
Is there a way of holding the recordings on the server longer than 7 days? I know if they are saved on CSD they will be held for 30 days but our customer would like this behavior for all recordings.
09-01-2008 06:38 AM
I would recommand 3rd party solution such as CallRex, NICE, Witness, Colabrio, etc
Chris
09-01-2008 06:48 AM
I am using Witness,, which supports port spanning on the voice gateway side.. and can set a filter on the numbers,, to record calls as per your choice!!
Thanks
09-02-2008 12:37 AM
Hi Chris and Rajesh,
Tx a lot for your helpful responses.
I will talk to my manager regarding purchasing the 3rd party solutions.
09-03-2008 05:26 AM
Hi there,
You can create a workflow to automatically record all calls. The draw back is that it will save it for 7 days or you will have to create a bulk batch to export them.
09-23-2008 08:35 AM
We have a customer using this method, and although I dont think Cisco supports it; it does work.
Is there a way of holding the recordings on the server longer than 7 days? I know if they are saved on CSD they will be held for 30 days but our customer would like this behavior for all recordings.
01-07-2009 09:15 AM
Hi Matt,
By default, the CSD will hold on to the recording for 7 days unless it was extended manually for 30 days (doable only once).
The workaround is to create a script that will automatically export the recordings from UCCX to a specified folder. You can find the steps in the Cisco CAD Service Information under the section "Converting Recordings From *.raw to *.wav".
Enjoy
01-07-2009 02:52 AM
Hi Nicolas,
Many Thanks for the helpful reply.
I went on a long break from work and missed to reply to your post before my holidays.
My apologies.
Will now start working on the script to automatically record the calls.
Wish you a great year ahead
Cheers.
01-10-2009 02:30 AM
Hi,
Is there any document of recording calls using workflows.
Regards,
Iftikhar
02-11-2009 03:22 PM
Check this out:
http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cc1e665/1#selected_message')">http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cc1e665/1#selected_message
HTH!
Met.
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