Hello all.
I am using a script on UCCX version: 11.6.1.10000-51.
IVR option 1 = caller enters an extension number followed by # and gets routed to that extension.
IVR options 2,3,4,etc direct a caller to specific extensions.
The extension are on a CUCM version 11.
I have been asked if certain extensions can be blocked via IVR option 1.
i.e. 1001# = dropped call 1002# = call routed to 1002.
The rational is a caller comes into the network via the switchboard (i.e. not the IVR) I want to be able to transfer that call to dn 1001. I just want to ensure callers into the IVR cannot transfer to 1001 = I can't block at the edge using CUCM. I have to block IVR callers to specific extensions.
Is this possible?
Thank you in advance.