Call overflow/redirect on CCX failure

[Paulo Amaro]

Hi,

There is some way to configure a call overflow / redirect wen the CCX 8.5 is out of service (network or server problem)?

Thanks in advance

Paulo

[Gergely Szabo]

Hi,

you can forward the call from the CTI Route point's line's Call Forward on CTI failure to a hunt group, perhaps.

G.

[Aaron Harrison · Accepted solution]

I've used that method with some customers - CF CTI Fail all to backup target, but also CF No Answer/Busy as well... works OK.

Aaron

[Paulo Amaro]

Hi,

Thank you all.

In lab I've used this configuration, and works OK:

  Device / CTI Route Point / Configure Device / (Line [1] - 1692 (no partition)):

    Call Forward and Call Pickup Settings

      Forward on CTI Failure = 2004

      Forward Unregistered Internal = 2004

      Forward Unregistered External = 2004

Paulo

[Aaron Harrison]

Glad you have it sorted.

Aaron Harrison

Principal Engineer at Logicalis UK

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