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Call overflow/redirect on CCX failure

Paulo Amaro
Level 1
Level 1

Hi,

There is some way to configure a call overflow / redirect wen the CCX 8.5 is out of service (network or server problem)?

Thanks in advance

Paulo

1 Accepted Solution

Accepted Solutions

I've used that method with some customers - CF CTI Fail all to backup target, but also CF No Answer/Busy as well... works OK.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

View solution in original post

4 Replies 4

Gergely Szabo
VIP Alumni
VIP Alumni

Hi,

you can forward the call from the CTI Route point's line's Call Forward on CTI failure to a hunt group, perhaps.

G.

I've used that method with some customers - CF CTI Fail all to backup target, but also CF No Answer/Busy as well... works OK.

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!

Paulo Amaro
Level 1
Level 1

Hi,

Thank you all.

In lab I've used this configuration, and works OK:

  Device / CTI Route Point / Configure Device / (Line [1] - 1692 (no partition)):

    Call Forward and Call Pickup Settings

      Forward on CTI Failure = 2004

      Forward Unregistered Internal = 2004

      Forward Unregistered External = 2004

Paulo

Glad you have it sorted.

Aaron Harrison

Principal Engineer at Logicalis UK

Please remember to rate helpful posts and mark 'answered' if appropriate to highlight useful content!

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!