11-07-2023 01:05 PM
I don't have rna (rings no answer) in my report so what should do i do?
11-07-2023 02:07 PM
Please provide the system you are working in (including version) and the report you are trying to generate.
Please also give a little more detail on your issue and what you have tried already.
Maren
11-07-2023 02:07 PM
Is it uccx, pcce or Wxcc?
11-08-2023 12:18 AM
You should make sure which report you are using!
To find the RNA column, use the Historical Report > Inbound > CSQ Agent Summary Report.
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