Can you see how many calls are waiting in a queue using Supervisor.

[ryoung195]

Is there a way to see how many calls are sitting in a particular queue using supervisor or is there and additional software or hardware i need to use or purchase?

I am using  Contact Center - 5.0(2)SR01_Build053

[Jonathan Schulenberg]

Yes. The Longest Waiting column shows this to the left of the time.   X [YY:YY:YY] where X are the calls waiting and YY:YY:YY is the longest wait time.

[Anthony Holloway]

And sorting that column sorts on X, not on YY:YY:YY.  I have supervisors complain to me comment about this all the time.

[ryoung195]

Thanks guys, I apprieciate the help.

[ryoung195]

Do anyone of you guys have a screen shot of this.  I dont know if i dont see this or if  im missing something.

[Aaron Harrison]

Do you see any CSQs listed in the upper left box in the Supervisor?

If so, when you click on one or the top-level tree item you should see stats relating to CSQs to the right. You may have to scroll that window accross so see some stats.

Regards

Aaron

[Anthony Holloway]

Here you go.