Contact Center

I have been building a Cisco Contact Center Express version 7 lab on VMWare and came across a snag. I installed Call Manager CME version 7 and all that works, I had a couple of small issues installing UCCX on VMware but got through them with some gre...

Dear,I'm currently using UCCX 7.0(1)SR05_Build504 Enhanced. I have the servers centralized in our data centre and the agents are residing in a remote site.Regardless the bandwidth (that is 10MB MPLS), is there special consideration in the agent or se...

Hi,It is possible in IPCC script(some step) to detect an incoming FAX?Because the PSTN line assigned to the script will receive normal and fax calls and we need to separate it in the script..Thanks

Hi,     I am tasked with reading the agent name form the UCCX Script. Basically, I have a custom table residing outside the db-cra where I store some custom information about a call. I need to associate the agent who handled the call in this custom t...

Hello everybody. I want to know how can I enable the call back button, because i started an outbound campaign and everything as well, but i don't know how to use the callback utility.I read the official outbound guide from cisco, but i don't know how...

Hi guys,i was wondering about the outbound option dialing time... basicly in your expirience how long does it take the dialer to dial a number once it starts and for the dialed phone to start ringing...i ask this because i have a feeling our dialer i...

Hello,I am working towards determine the week number of month and make appropriate routing changes only for that specific week. I have tried using the trunc(), getdate() and weekday(). But i fail to get the week number of a month, but I believe I hav...

Hi,I have a duplexed ICM setup with 2 Proggers.CAD services are installed on both Proggers as well.When I log in a CAD and set it ready, it doesn't switch to the other server when I pull the visible LAN of the active side. It does mention that the co...

Dear Pros,What's the easiest way to save all historical reporting records (for years to come) in IPCC Express? Maximize the size of the SQL server database, delay the automatic purges, and perform a database backup just prior to the purge? Secondly...

Hi,Ive sucessfully got the 'Alternative Wallboard' application working on my lab UCCX7. This is the blue wallboard.My question is that i was wondering what wallboard options there are without making this authentication change to the SQL DB adding rol...

Hi guys, typical ICM 7.2(7) with Outbound Option. The company uses predictive and progressive dialling, and asked us to disable the ringback tone (so their customer, when called, doesn't hear a ringback tone). What we did was according to this docume...

Dears,can anybody point out a link where i can find CVP OIDs?Thanks,

Hi,      I’m wondering if I could get some assistanceUsing a script to run oncall2.asp via script command: doc = Create URL Document ("http://131.172.223.226/oncall/oncall2.asp")http://131.172.223.226/oncall/oncall2.asp")oncall2.asponcall2.asp r...