Contact Center

Hello everybody,Some months ago I folowed the UCCXD 3.0 training and now I plan to pass the 642-165 UCCX exam.I cannot find any information about this exam on the WEB. Does anybody ever pass it ?What are the main difference with 642-164 for which I f...

Hi,We have configured two outbound campaing ( IPCCE 7.5). One is agent based and another is IVR based. Agent based campaign is working fine. But IVR based campaing is dialing the customer number but after ringing some calls are disconnected after 1 r...

Hi,Running UCM 7.x and IPCC Express 7.x. Integration between UCM & IPCCX is configured successfully. Able to see the Agents in IPCCX.Installed CAD on Agent PC, after installation when we run CAD application it shows an error message "A licensing erro...

I have 2 queues in my script: queue1(normal queue) queue2(overflow queue)I am sending calls to the queue2 if the call threshold reaches 3 calls or 3 minutes in the queue1.While the call is in the queue2, queue 2 checks queue 1 to see if there are any...

Hi all,I have observed that in IPCCE 7.5 Skillgroup configuration appears, in route tab a new item named Skillgroup priority. Has anybody use it? How does it work?Which does peripheral type (Generic or System PG) support this functionality?I've read ...

HiWhen running Historical Reporting on any Agent based reports I get a 5048 sql error message ( see attached). This is after a fresh install of OS and UCXX software and then restore. It was working fine on the date we restored from. I have also attac...

Hi,I have created phone service for IP phone agent login. But as the user click on service button, following error message is displayed:- "Internal error : Invalid Input".Please help to reolve this issue.Regards,Abhas Jain

I am trying to use SET Enterprise Call info so when the call rolls back to another queu it shows the the info from the first queue. So example caller goes into the nurse queue and after 6 minutes rolls to the FRONT DESK queue. I want to use the "Set ...

HI Everybody,I find a website to practice all Cisco environment, they offers free Cisco certification workbooks, remote lab access, network consulting for small to large businesses. In addition they have all the tools you need to pass in the CCNA, CC...

Hi All;As I know that new version of Cisco Call Manager (version 8) is working based on VMWare (and it is must), so I am asking if there is a versions for IPCC and CVP working on VMWare (this for production and not for LAB).Appreciate kindly help and...

HI,I have deployed CVP VXML and its integrated with some external database via Java code. Yet I did not share any code (.java) file to my client. please let me know this .java code is the client property or system integrator property so that I will s...