06-11-2010 11:52 AM - edited 03-14-2019 05:52 AM
Is there a way to see how many calls are sitting in a particular queue using supervisor or is there and additional software or hardware i need to use or purchase?
I am using Contact Center - 5.0(2)SR01_Build053
06-11-2010 12:09 PM
Yes. The Longest Waiting column shows this to the left of the time. X [YY:YY:YY] where X are the calls waiting and YY:YY:YY is the longest wait time.
06-11-2010 12:29 PM
And sorting that column sorts on X, not on YY:YY:YY. I have supervisors
complain to me comment about this all the time.
06-11-2010 12:37 PM
Thanks guys, I apprieciate the help.
06-11-2010 01:40 PM
Do anyone of you guys have a screen shot of this. I dont know if i dont see this or if im missing something.
06-11-2010 01:44 PM
Do you see any CSQs listed in the upper left box in the Supervisor?
If so, when you click on one or the top-level tree item you should see stats relating to CSQs to the right. You may have to scroll that window accross so see some stats.
06-11-2010 02:48 PM
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