Cannot start a outbound campaign

[hernandez.jaime]

Hi all

Have a UCCX 10.0 and when configure a outbound campaing don't work in cisco finesse for agent

Any sugestion?

[Gergely Szabo]

Hi, 

did you already take a look at the logs? The reasons may be plenty.

G.

[hernandez.jaime]

Thank for your answer

Im post mi configuratión and some logs:

54526458: May 13 17:47:16.856 CET %MIVR-SS_OB-7-UNK:OutboundContactInfo:setNumWorkingOBRsrcs() for csqID:4 to 1
54526459: May 13 17:47:16.856 CET %MIVR-SS_OB-7-UNK:Dialer:setNumOBContactsInProgress() 1
54526460: May 13 17:47:16.856 CET %MIVR-SS_RM-7-UNK:Processing msg: ReserveOutboundRsrcsReqMsg   CSQ:4 numToRequest: 1 dialerType:PREVIEW_DIALER
54526461: May 13 17:47:16.856 CET %MIVR-SS_RM-7-UNK:RsrcMgrMsgProcessor: process ReserveOutboundRsrcsReqMsg. 
54526462: May 13 17:47:16.856 CET %MIVR-SS_RM-7-UNK:RsrcMgrMsgProcessor.processReserveOutboundRsrcsReqMsg : Printing List of resources in CSQ ID: 4
54526463: May 13 17:47:16.856 CET %MIVR-SS_RM-7-UNK:Rsrcs in ARL of ESD CSQ_TECNOLOGIA: (CSQ_TECNOLOGIA jaime.hernandez Order:1)
54526464: May 13 17:47:16.856 CET %MIVR-SS_RM-7-UNK:post RsrcsReserveEvent to IEF Q
54526465: May 13 17:47:16.856 CET %MIVR-SS_OB-7-UNK:OBEventHandler: Posting ReserveOutboundRsrcsRespMsg
54526466: May 13 17:47:16.856 CET %MIVR-SS_OB-7-UNK:OutboundMgrMsgProcessor:Processing msg: ReserveOutboundRsrcsRespMsg:  CSQ: 4 numRequested: 1 dialerType: PREVIEW_DIALER rsrc: 
54526467: May 13 17:47:16.856 CET %MIVR-SS_OB-7-UNK:Dialer:processReserveOutboundRsrcsRespMsg()
54526468: May 13 17:47:16.856 CET %MIVR-SS_OB-7-UNK:Dialer:processReserveOutboundRsrcsRespMsg() - NO resources were reserved
54526469: May 13 17:47:16.856 CET %MIVR-SS_OB-7-UNK:OutboundContactInfo:setNumWorkingOBRsrcs() for csqID:4 to 0
54526470: May 13 17:47:16.856 CET %MIVR-SS_OB-7-UNK:Dialer:setNumOBContactsInProgress() 0
54526471: May 13 17:47:17.860 CET %MIVR-SS_OB-7-UNK:Dialer:printLicenses() working_resources for CSQ:4 is 0
54526472: May 13 17:47:17.860 CET %MIVR-SS_OB-7-UNK:Dialer:printLicenses() total_working_resources:0, OB_contacts_in_progress:0
54526473: May 13 17:47:17.860 CET %MIVR-SS_OB-7-UNK:OutboundMgrMsgProcessor:Processing msg: OutboundCSQIterationMsg:  csqID: 4 ,dialerType: PREVIEW_DIALER
54526474: May 13 17:47:17.860 CET %MIVR-SS_OB-7-UNK:CampaignMgr.getCSQAllocation(): percentage=10
54526475: May 13 17:47:17.860 CET %MIVR-SS_OB-7-UNK:OutboundContactInfo:getNumberContactsToCall() for csqID:4 :1
54526476: May 13 17:47:17.860 CET %MIVR-SS_OB-7-UNK:Dialer:processOutboundCSQIterationMsg() #active%:0.1, #active%-working:1, #lic_left:30, #contacts:1
54526477: May 13 17:47:17.860 CET %MIVR-SS_OB-7-UNK:OutboundContactInfo:setNumWorkingOBRsrcs() for csqID:4 to 1

[Mark Grace · Accepted solution]

Preview Outbound isn't supported in Finesse on CCX 10.0(1).  You'll need to use CAD or upgrade to 10.5+.

●  This feature offers blended preview outbound dialing and outbound IVR capabilities.

●  Build campaigns to use preview dialing that is integrated with inbound calls to provide a blended inbound/outbound solution.

●  Enable agents to serve both inbound calls and outbound campaign tasks when the inbound queue is empty, allowing for the most efficient use of agent resources for both inbound calls and outbound campaigns.

●  Available with Cisco Agent Desktop only

(http://www.cisco.com/c/en/us/products/collateral/unified-communications/unified-communications-manager-callmanager/data-sheet-c78-730660.html)

New Features

Cisco Finesse-Based Outbound

Progressive and Predictive Outbound

The Unified CCX Progressive and Predictive Agent Outbound feature allows for outbound calls to be placed to contacts and then for live contacts to be serviced by agents.

Direct Preview Outbound

Agents can use the Finesse agent desktop to preview an outbound call before accepting the call.

(http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/release/docs/UCCX_BK_UBDB029E_00_uccx-release-notes-105.html)

[hernandez.jaime]

Thank You