I have a a simple script I put together where I cannot get the sound to work when an Agent places a caller on hold under the queue. When the call comes in and lands in the queue the sound files work. It just when the Agent picks up the call then places the caller on hold there is silence. I added a prompt between the hold and unhold triggers, but still just silence when on hold. There is silence with or without the Call Hold and unhold in the script.
Does anyone know what else I should be looking at?