Contact Center

Hello Guys We have PCCE v 12.5 . We would like to obtain the peak call volume. The objective is to get the “max number of concurrent calls count and”  That cover all calls whatever have been answered by an agent,  abandoned or in treatment at IVR lev...

Hi,Status.bat shows the current concurrent calls going in the system. Is there a way to get the maximum concurrent calls in a month.Thanks for the support.

Hi, We have Finesse 12.5 newly installed. Able to log into CFadmin(https://<FQDN>:8445/cfadmin) and do all the configurations. There is a successful connection established between Finesse, CTI server and AWDB. But when I try to log into Finesse agent...

Hi EveryoneI'm currently in the process of upgrading my cluster to 14 for all nodes. I went to download 14 for UCCX and I can't find anything. Is version 12.5.1 the last version of on-prem UCCX published, thanks for the help and I thank you in advanc...

Hello Expert,Do we lose data during an UCCX upgrade from 10.6 to 12.5?When the UCCX Pub goes down for an upgrade, the agents are shifted to Sub and all real and historical data are logged into the Sub. After completing the upgrade of the Sub to 12.5,...

Hi All, I want to have a host file entry in the UCCX server. The host file will have the FQDN and the resolved IP address against it . like xyz.domain.com resolves to X.X.X.X Can this be done in the UCCX root file/etc like it is done in Windows .

Hi ,I an trying to run a Contact Service Queue Activity Report by Interval , report in CUIC and comes up with attached error,  It looks like my previous colleague is able to solve the issue by loggig to CLI and "erasing reporting connection and reest...

Need to create a customized report in CUIC with contain data by person, by date, with the phone number listed (incoming and outgoing) and the duration of the all.

Hello cisco community.   We have a ucce depmoyment . Agents  are facing  issue to login to Cisco finesse.   SSPI handshake failed with error code 0x8009030c, state 14 while establishing a connection with integrated security; the connection has been c...

Hi, I have a requirement here, where my customer wants to merge 3 reports as one and then schedule it. For Eg, These are the 3 different reports, Agent Summary ReportAgent State Summary by Interval ReportAgent Login Logout Activity Report ideally...

Some agents, most but not all, are not getting the 2nd call control bar to appear when they are transferring a call.So they cannot use the Consult button at all because they never get the 2nd bar where they can complete the transfer.If they do a cold...

HelloI have the cucm 11.5 and UCCX 12.0 (deployed from backup in the same VLAN ), the UCCX in the Cisco Unified CM Configuration I can see Ready status but Finesse when I trying to enter is Out of Service  

I have a low call volume call center that I want to allocate the calls equally amoung the agents.The call center queue takes a total of 50 calls a day for 10 agents.  All 10 agents have the same assigned skills and priorities.The Resource Selection C...