Hi All, The current UCCX version is 11.6.1.10000-51 .I want to do a direct upgrade to 12.5.1 .Please let me know which version I can do a direct upgrade since there is a 12.5.1 base version and SU1 and SU2 to download. Its quite urgent .
Forum Posts
Dear members, Can anyone advise on the feasibility of using HTTP Basic Authentication alongside with HTTPS in the Call Studio Web Service Element? if yes, will the username and password be sent encrypted? and will they be shown in the logs? Thanks is...
Hello Team, We have configured an IVR based outbound campaign and it is working fine. As ,the client has more than one contact number(phone01,phone02), we would like to configure the UCCE dialer to dial the second number(phone02) in case the first on...
Originally, each group of agent would only need to handle a corresponding CSQ. 1 CSQ matches to 1 skill. Recently, these agents would have more than 1 skills to handle CSQ other than their main CSQ.I receive request where we would need to display per...
I have a question in relation to the SRND.It states that the Maximum Outbound Skills per Agent is 5.I am walking into a pre-existing environment where I see an agent has 30 skill groups that are purposed for Outbound Calls. What would be the conseque...
Anyone have success using BAT to swap large numbers of phones for the Application user tied to the peripheral gateway of CCE?We're running 12.5 SU6 UCM and 12.5.1 PCCE and we're preparing to send a decent number of users home on the weekend to take A...
I wonder what kind of problem will occur if I don't renew the certificate of PCCE solution. Is there a function that doesn't work if I don't renew the certificate of the PCCE?
I want to ask about the report on CUIC 1. In Agent Login Logout Report - Logout Reaseon Code, what is meant by:a. Connection Failure ?b. Agent Initiated ?c. Device Conflicts? 2. In Agent Detail Report - Type Call a. Inbound ACD b. Inbound Non-ACD on ...
Hi there,My client has an active and operational IVR message that has been configured some years ago, running CUCM 11.5.1 and UCCX 10.6. The client requested a change to the message and made available the new recording in .wav format.Guidance is requ...
Good morning team Collaboration, I am setting up for the first time an Outbound campaign on a UCCX 11.6, I can't find much information about these configurations or relatively in the documentation is pretty simple, but I can't make the less complex c...
Resolved! UCCX Scripting - Problem (ASR\DTMF)
I currently have UCCX 11 with Nuance enabled. I have a customer that would love to have the auto attendant directory as a selection in her menu. The ideal would have the choice of DTMF and ASR Activated so you can either say the name or press a digi...
Having issue with collecting log files for VOSS application ( Finesse/VVB) in release 12.5. I also have tried workaround by updating host file on laptop and still have issue with collecting logs. Does anyone know If this issue has been fix ? RTMT to...
On 12.5Strange issue, I have one person (so far) that is using Cisco IP Communicator and cannot 4 digit dial into any of our UCCX queues. I myself use the Cisco IP Communicator and I can 4 digit dial them fine. He is however able to reach them when h...
Can we use Built in EstimatedWaitTime() or Call.EstimatedWaiTtime to announces to Customer for their wait time .are these defaults EWT on Cisco PCCE reliable to use on our scripts.
I would like to display the Caller Name and Caller Number to all Finesse agents attending calls, but not sure on what are the steps I need to include and how to get the caller name and number information inside script. Please help me on this.
