Looking for direction if possible on using the Finesse 12.5 Agent Desktop Chat Icon and have pressing that ICON generate a Microsoft Teams Chat ??
Forum Posts
Hello all, we updated uccx to 12.5 su1 and want to change licensing to Smart Accounts. The Transport Setting is set to Direct so uccx can communicate directly with Cisco. The "Test connection" button works fine, the test succeeds. But if we want to r...
Has anyone had any success with enabling SQL CDC (Change Data Capture) on UCCE HDS and/or AWDB Databases. We are basically looking to make UCCE data (historical and real-time) available to an external enterprise database which can then be used to bui...
Hello is there a list command in Command Prompt/CLI to pull up all the existing certs on the Windows-based and VOS servers? This is for PCCE 12.0. Thanks!
Recently upgraded to UCCX 12.5 and the longest call in queue data field is missing. I know it was there in 11.6. I moved my modified desktop view xml file over and restored the default. Signing in and out of Finesse after making those changing, bu...
Hi, I'm using UCCX 12.5 and as per the specification UCCX uses Informix as database. And any application developer for UCCX 12.5 needs to execute procedures/functions in Informix requires IBM Informix SDK. And with UCCX 12.5 Informix is installed by ...
I get the following error in Finesse, when trying to load the email gadget from Social Miner. CCX version 11.6.1 Certificates are loaded, and everything has been rebooted. Any ideas? Finesse Gadget There were issues rendering this gadget.Unable ...
Resolved! CAD & Java 6
I'm looking for assistance on getting the current Java 6 update 65 for our Windows CAD Agents. Right now our older Java 6 Update 51 fails our desktop security scans. Can anyone tell me where to get the most current JAVA JRE 6 update 65Thanks
Hello all, I've been looking into some topics about Post Call Surveys and got a pretty good idea on how to accomplish the redirect to survey scripts and all. The one thing I'm seeing as a limitation for me is the Database integration to receive the s...
Hello Expert,Is there a way to find out who changed the Skill/CSQ for an agent in a given time? Thanks, MK
My question is not about speaking D[Now], todays date. I want to retrieve dates from a data base and speak those to a customer.I am able to retrieve the dates and place them into variables. But, I need assistance in creating the variables that the ...
We are seeing an issue where some CSRs aren't showing up in the Agent Report Sheet, Is there a setting where we could let them be added to the sheet? I think we might have misconfigured it somewhere, Probably in End User Configuration, Groups Permiss...
Hi Team, Last night I've tried to check the survey script that I made, the survey script works well, the call will be directly transferred to the survey script after the agent presses the end call option. But the survey data comes in randomly, someti...
Hello,I have implemented this CallBack feature in the UCCX 12: https://www.cisco.com/c/en/us/support/docs/contact-center/unified-contact-center-express/214522-configure-custom-script-for-callback-fea.html however we need pass the CallerID from Script...
Hi all,We have a cluster between Singapore and Hong Kong, used to be over MPLS circuit but we have removed it and now it is on a 50Mb internet link. We have noticed agent log out several times a day at the same time, likely problem I think is due to ...
