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Beginner

Change of configuration in System Information

Hi,

Would change of a configuration in Configuration Manager/Tools/Miscellaneous Tools/System Information require restarting ICM services?

Which ones?

Thanks,

Dilip                  

1 ACCEPTED SOLUTION

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Cisco Employee

Hi Dilip,

Its not required, Any changes done via Configuration Manager Utility, it will be updated immediately to Router Memory updated in database.

Please have a look at the Configuration System section from the below guide.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/configuration/guide/icm85srvg.pdf

Regards,

Senthil

View solution in original post

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Cisco Employee

Hi Dilip,

Its not required, Any changes done via Configuration Manager Utility, it will be updated immediately to Router Memory updated in database.

Please have a look at the Configuration System section from the below guide.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/configuration/guide/icm85srvg.pdf

Regards,

Senthil

View solution in original post

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No need to restart any services, just you have to do is retrieve the details which you are viewing to see the updated ones, ie, if you have opened a script in script editor and then you've added a skill group which you want to add in that script; you have to re-open the script to view that skill group as one of the choices.

*** please rate all the useful posts.

Thanks

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Beginner

Thank you Senthil and Piyush.

I had changed the call-type reporting interval from the default.

I did not see the records coming out immediately, but after a while I can see that the table shows records in 15 minute intervals/