Changes to Desktop Workflow Admin

[Matthew Martin]

Hello All,

UCCX: 10.6.1.11001-31

I need to add some new Reson Codes into Cisco Desktop Workflow Admin, and was wondering if these should wait to be added during afterhours. Or if changes can be safely made while the Callcenter is open and taking calls?

I wasn't sure if making changes/adding new Reason Codes to workflow admin would cause issues with Agents already logged-in and taking calls?

Thanks in Advance,

Matt

[Chintan Gajjar · Accepted solution]

It should not be an issue, i think you can add in production hours, the new reason code only will be visible after agent logsout and logs in back.

[david.macias]

No issue at all to do it during prod hours.

david

[Matthew Martin]

Ok, sounds good!

Thanks for the replies, very much appreciated!

-Matt