Cisco CUIC Reboot

[kavle]

Hi Team,

we ran into an issue with Cisco CUIC on reporting.

TAC suggested to reboot. just want to know few things.

is there a good practice to reboot the CUIC server for every 90 days or 30 days ?

and is CUIC on Linux with cisco IOS application ?

[Roger Kallberg]

AFAIK there is no such good practice to reboot the CUIC system on a regular basis. At least with CCX, CUIC is a Linux based operating system that from what I know uses the same type of OS as any other Cisco UC system, namely based upon CentOS and is commonly known as CVOS, Cisco Voice Operating System. It could be different with CCE, not at all versed on that platform. Either way it’s is not in any way based off IOS, nor is there anything known as IOS applications from what I know, anyway not in relation with anything in the Unified Collaboration system landscape.

[bill.king1]

We were advised to reboot both Finesse and CUIC every 90 days.

[kavle]

@Roger Kallberg @bill.king1  Thank you very much for the reply. It is a great information shared.

[Carlo Poggiarelli]

Well we have customers with hundreds users that are working without rebooting the appliance.

A working application should not request to be frequently rebooted.

My 2 cents

Carlo

[Ruben Cocheno]

@kavle 

I would only reboot a system if really required that would resolve a problem or recommended by TAC, otherwise nahh.

[bill.king1 · Accepted solution]

There are others, but here are some defects that mention the need to reboot based on usage/uptime. Not an exact recommendation of doing it every X days, but depending on your load/uptime/version, I'd at least consider it every so often.
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvv78840
https://bst.cloudapps.cisco.com/bugsearch/bug/CSCvj56454
With Windows you're typically rebooting every month or couple due to Windows patches so can't hurt to add it into the maintenance routing if you can.

[david.macias · Accepted solution]

Like everyone has said there is no official guidance, but I do have a few customers who have gotten into the practice of restarting CUIC every 30 days. They have a good bit of custom agents and do a ton of reporting and they have noticed that it starts to get slow by day 25 and a restarts clears that up.

david

[kavle]

very usefull information as always @bill.king1 @david.macias @Carlo Poggiarelli @Ruben Cocheno 

thank you very much