Cisco Finesse 11.5 IE Browser settings

[joycentiong]

Hi All,

I have a client who is going to run Cisco Finesse 11.5 and want to use IE browser. But does not want to enabled the ActiveX settings as requested in Cisco Finesse 11.5 User Guide.

What is the side effect of not enabling ActiveX but a custom gadget is added to the default desktop layout. The custom gadget does not reference any ActiveX controls.

Thanks.

Danny

[dekwan · Accepted solution]

Hi Danny,

Per documentation, the ActiveX is for:

You must enable the following security settings to allow users to sign in:

·         Run ActiveX controls and plug-ins

·         Script ActiveX controls marked as safe for scripting

·         Active scripting

After doing some testing, I confirmed that you will not be able to sign into the Finesse desktop without it being enabled. These instructions have actually been in since Finesse 10.0.

Thanx,

Denise

[joycentiong]

Hi Denise,

Thanks for getting back to me regarding enabling ActiveX for IE browser.

I looked through the user guide and cannot find any browser settings for Chrome.Firefox as may not want to go with IE due to security issues with ActiveX enabled.

Thanks.

Danny

[dekwan]

Hi Danny,

I believe that the default browser settings for Chrome and Firefox are sufficient.

Thanx,

Denise