Contact Center

Hi,I hope someone can help us.We implemented Cisco PCCE 10.5, which is integrated with a third party application thanks to web services. These web services use Finesse APIs in order to make the necessary changes in Contact Center, like LOGIN and LOGO...

CASE #: 681413648 Issue:We configured a reply template using HTTPS. Upon clicking "reply"button, CSM shows error: "The custom reply template is not available".By monitoring of the underlying web traffic, we find CSM responded with an "javax.net.ssl.S...

I am running a trial version of CUIC 10.5 off of UCCE 9.1, I have imported all of the stock templates available on cisco downloads, however no matter what report I run , the result is always zero records returned. I am sure there is something I am m...

In the attached file is the custom java class I created. When I debug my code, I got following prompt: Connecting... Prompt: enter date Input: 19900231 Recognition: '19900231' Prompt: enter date Input: 1990020 Recognition: '<nomatch>' Prompt: no matc...

Hello,We integrated with Cisco Finesse as a non gadget using XMPP. We have a bank on 10.6 (1) and at this bank the ANI doesn't always come across when the switch board transfers the call. Other banks are working fine with the integration.Is anyone aw...

Hi, We installed a new Packaged UCCE 10.5 for 20 agents, We need communicate the UCCE with third party through Web Services, it's our first installation and I don't know very well the solution when integrate Web Services.In the implementation I have ...

I have a CVP project in Call Studio with 10.5, before I can use debug, but right now if I try to debug the same program again, I get following message:I don't know where cause this issue and there is no way to find out the log for this issue...And al...

I'm going to integrate Finesse into my own windows based application which developed by Microsoft Visual Base 6.I can use XMLHTTP to pull message through the Finesse API, it's easy.But, how to receive notification messages from Finesse notification s...

Hi, We have a workflow defined to generate the HTTP request after the call is answered. Here is the questionwho is generating the http request ?  Finesse agent desktop browser or  Finesse Server.Where can I see this transactions , logs etc. Thanks,Go...

We are developing a Cisco call control application based on Finesse non gadget. We are successful in implementing all functionalities. But the problem is gadget allows simultaneous logins on the same extension. That is, if an agent A is logged into e...