Contact Center

Showing results for 
Search instead for 
Did you mean: 

Intro to Ansible

Good Documentation

The Great Selenelion

>> View previously featured conversations <<

Forum Posts

I have a uccx 3rd party gadget. Currently it's running angular2 with rx/js subscription capabilities.Item1: I would like to monitor a rest service for the purpose of pulling an incoming call the logged in user may receive.Item2: I would like that whe...

jdickinson by Contributor
  • 3 replies
  • 1 Helpful votes

Hello-I've been working with CCX for awhile but have just recently started to brave the finesse gadget world.  I've got a lot of scripting background, so the JS and XML doesn't scare me, but admittedly it also isn't the specific language I have the m...

hello.Reviewed the below post and followed the the guidance there. Authentication failure in java client using BOSH into finesse notification serverThe below image illustrates my attempt to login into our local dev environment. when using the followi...

rdediana by Cisco Employee
  • 1 replies
  • 0 Helpful votes

Hi,We are starting to design a Agent FrontEnd integrating a customer internal CRM with UCCE 11.5 (With EIM and WIM).From the documentation (Finesse API) it seams that we are able to deal with Chat/Email interactions using Media API but i could not fi...

Bruno Gil by Beginner
  • 1 replies
  • 0 Helpful votes

Does anyone have a gadget working under the sandbox they can share?I know the sandbox is version 10.6 of finesse and I have tried modifying the xml to take the absolute url as well as just out of the box and put the files in the 3rd party library to ...

jdickinson by Contributor
  • 1 replies
  • 0 Helpful votes

simply i want to know 1) what is the differences between the query params in these two gadgets                        <gadget>/3rdpartygadget/files/TaskManagementGadget.xml?mrdid=5000&mrdname=TaskType1&maxdialogs=5&interruptAction=ACCEPT&dialogLogout...

Hi,Not sure if this is the right forum to ask.In 2017 we will migratie to UCCX 11.5 and we need to update some of our other software to include information that is pulled out of our CC-platform. (curently Mitel Solidus Ecare 7.01)Reading the Finesse ...

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community:

Top Solution Authors