I have a uccx 3rd party gadget. Currently it's running angular2 with rx/js subscription capabilities.Item1: I would like to monitor a rest service for the purpose of pulling an incoming call the logged in user may receive.Item2: I would like that whe...
Hello-I've been working with CCX for awhile but have just recently started to brave the finesse gadget world. I've got a lot of scripting background, so the JS and XML doesn't scare me, but admittedly it also isn't the specific language I have the m...
Hi all,Here is the behavior I am looking to achieve with Finesse 11.5 and UCCE 10.5. When a call comes is, a POST request with info from one of the call variables (customer ID) is passed to an external API which returns a certain piece of info. This ...
hello.Reviewed the below post and followed the the guidance there. Authentication failure in java client using BOSH into finesse notification serverThe below image illustrates my attempt to login into our local dev environment. when using the followi...
Hi,We are starting to design a Agent FrontEnd integrating a customer internal CRM with UCCE 11.5 (With EIM and WIM).From the documentation (Finesse API) it seams that we are able to deal with Chat/Email interactions using Media API but i could not fi...
Does anyone have a gadget working under the sandbox they can share?I know the sandbox is version 10.6 of finesse and I have tried modifying the xml to take the absolute url as well as just out of the box and put the files in the 3rd party library to ...
simply i want to know 1) what is the differences between the query params in these two gadgets <gadget>/3rdpartygadget/files/TaskManagementGadget.xml?mrdid=5000&mrdname=TaskType1&maxdialogs=5&interruptAction=ACCEPT&dialogLogout...
Hi, I'm using CTI OS and making a consult call type 2, which works file except its optional parameters AlertRings and AnsweringMachine have no effect on the call. I set both parameters to value 2, but the call is not disconnecting after 2 rings and ...
Hello. Using the below Postman configuration, i'm receiving an authorization error while attempting to login the agent via API. i am able to successfully authenticate using the finesse desktop web app using the same agent details (username: agent1 / ...
Hello. Just wanted to reach out the broader audience, to help understand whether below observation is an expected behaviour when using and authenticating against the finesse user Info API. Would it be more appropriate to create a Dev / App account wi...
Dears,I am working on a UCCE environment version 9.0. We need to create a report in CUIC that shows the calls offered to specific call types. We have tried two options, the first one based on Route_Call_Detail table and the other based on the Call_...
Hello,I have tried to invoke web service through call studio element facing null pointer exception while updating the updateApp.bat. I tried to debug the issue, but couldn't find much information. Then I decided to configure web service element throu...
Hi,Not sure if this is the right forum to ask.In 2017 we will migratie to UCCX 11.5 and we need to update some of our other software to include information that is pulled out of our CC-platform. (curently Mitel Solidus Ecare 7.01)Reading the Finesse ...
Hello everybody,We need to check that is possible to add some functionality to Finessa version 10.5 (1) We need to add "answering machine" button. When the agent receive a call he could mark it as "answering machine" with call result 12 If it is poss...
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