05-11-2018 08:11 AM - edited 03-14-2019 06:10 PM
We have file for import outbound campaign with following format:
Phone01,First Name, Last Name, Type of Call
for example:
3295883,Donald,Trump,Sell
How pass this data to callvariables Cisco Finesse??? Agent need see detailed information about client before call
Solved! Go to Solution.
05-16-2018 08:19 AM
It doesn't work like that... the PG is doing the dirty work here. Stop trying to use DBLookup for an agent based campaign and start using the dialer the way it's intended to be used. How's your dialer even setup? Are you using an import file?
05-18-2018 09:53 AM
05-11-2018 08:49 AM
If this is an IVR based campaign, you can place Set Variable nodes for PV1, PV2, PV3, PV4. Your best bet is to try to fit your Type of Call into the Account Number field since it's not a default
If this is an agent based campaign, the only variables available to display in Finesse is
BAAccountNumber
BABuddyName
BACampaign
BADialedListID
BAResponse
BAStatus
BATimeZone
05-13-2018 11:43 PM
This is agent based campaign, but variables
BAAccountNumber
BABuddyName
BACampaign
BADialedListID
BAResponse
BAStatus
BATimeZone
contains empty values
How get values from import file???
05-14-2018 05:17 AM
What’s your import rule look like? Post a screen shot
05-16-2018 07:24 AM
05-16-2018 07:29 AM
05-16-2018 08:12 AM - edited 05-16-2018 08:18 AM
I know about AccountNumber in ba database.
I need get Call.BAAccountNumber value in ICM Script!
After, in ICM Script, i was using DBLookup step for search First Name, Last Name and Type of Call in another Database (Customer_DB) for using in Cisco Finesse (agent notification)
05-16-2018 08:19 AM
It doesn't work like that... the PG is doing the dirty work here. Stop trying to use DBLookup for an agent based campaign and start using the dialer the way it's intended to be used. How's your dialer even setup? Are you using an import file?
05-18-2018 09:53 AM
04-18-2019 08:22 AM
Hey there, found this thread and need some help with this portion. How/Where do I create the import rule? From the reading I've done I need to use ICM, but can't find this tool. I did find the Cisco Configuration Assistant, but when I tried to link it to UCCX I received and error message about unsupported device or firmware. I don't see anywhere in CCX Admin to create an import rule. I've created a campaign and the import file. The campaign runs fine. Issue is the contact center supervisor wants the agent to see the call details in Finesse as they are presented with the call. Any help would be much appreciated!
Thanks!
04-18-2019 05:52 PM
I think they're mostly referring to UCCE/PCCE, whereas you're referring to UCCX.
04-22-2019 05:25 AM
Gotcha, thanks for the quick response! Can I create import rules in UCCX?
06-18-2019 12:39 AM
You can use Finesse Call variable layout configuration to display various details to agents over Finesse.
Refer below link, it may be helpful to what you would like to achieve:
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