Cisco Unity 12.5 - Callers are unable to leave VM's due to space.

[Mogwai]

We seem to be running into an issue where the VM store is full for Unity. The first thing I'm looking to confirm is simply where the VM's are actually stored? I see that we have a mailbox store that is 1.29GB for 765 mailboxes, but looking to see how much of that space is actually used?

When I check the CLI & run a 'show status' I see the disks: Active 76%, Inactive 68%, and Logging 82%. None seem to correlate to the VM store?  Is the VM store a partition on one of these drives?

[bill.king1 · Accepted solution]

You might also want to post this question in the Collaboration UCM area https://community.cisco.com/t5/unified-communications-infrastructure/bd-p/discussions-uc-infrastructure since not all contact centers use Unity.