Finnesse Agent can see all queues on there queue stats - they are not a Supervisor but agent Running latest version of Finnesse Tried Different Browsers Cleared cache on users PC Tried rebuilding user Cannot work out why this is happening - only...
Forum Posts
Resolved! UCCX Application
I recently started a new role and they wanted the wav file changed and I made the change on the application in a test environment but when I call the number I don't get the opening wav that I changed, can some look at the screen shot attached and tel...
I have a callback script i'm working on and it deos not seem to be working. I keep getting Trigger is not contact Application Trigger when i run the debug. The call back is also not working as supposed to, since it does not get past the accept stage....
Hi, The CSQ is open Monday to Friday from 4:00 a.m. to 8:00 a.m. The schedule programmed in the UCCX is: time range 1: 4hpm to 11:59 pm (because I can not set 12h am) and time range 2: 12h am to 8ham.The customer hears the closing message for 1 minu...
Hi Everyone, While Outbound manual dialing , I want to join the Cisco TCD and CDR table through the link server but couldn't find any unique column in either table. Please help me identify it so I can join both tables for that unique key value to ret...
Trying to get the out dial calls to work from WxCC Desktop .. Agent's desktop profile is enabled with Outdial, specified the dial plan, Address book, outdial ANI and outdial entry point. But within outdial entry point configuration what am I using in...
I need to install the Admin Client Tools for U/PCCE 12.6(2)Everywhere I look says this is on the ISO but I can't find a location to download the CCE ISO. Has this been removed?Many thanks,Scott.
Hi, I have an issue with loading reports on cisco finesse desktop. I have an UCCX 12.5 upgraded from 11.6.2
I configured a new CUCM, but after setting it up, my UCCE and Finesse lab stopped working.Please suggest some issue resolving steps, so that I move forward to my work.
I would need a script or API to trigger calls to a specific number every 5 minutes to check the call centre's performance. It would also be desirable to get an http response based on if the right answering machine is answered at the beginning of the ...
I have main script and when agent end call it transferred to another script this is working fine when call internal, but when call external I hear the main script but not transferred to another script when agent end call, how i can tshoot this issue,...
Hello world,The agent cannot change the status to work with chats “Out of Service (error condition)” associated with NonVoiceControlGadget.The error is not associated with the agent's PC. If you use a different agent login, there is no problem.Re-cr...
helloI am trying to see if we can see the DTMF entries in the VVB logs.regards,Kavle
Hello, I have a UCCX 11.6 and CUIC 11.6 (end of support). However, I have an issue with loading live data reports on CUIC When I tried to run any report, CUIC is enable to display the data and I got the "loading view" error I tried also reboot the se...
Hello All, I'm trying to install PCCE in my lab for testing and validation. I'm trying to deploy as lightly as possible and would like to deploy as few VMs as possible. I found Cisco docs for a lab deployment of PCCE but it only mentions deployin...
