Has anyone given 500-443 exams recently ? I recently passed 500-442 exam and found to be difficult comapre to previous version of the exam. PCCE being introduced specailly .. now i am preparing for 500-443 exam.. does anyone given this exam recently ...
Hello Experts,We offer to our clients the option to chose to be called back instead of waiting in queues.We receive an excessif number of abandoned calls in the CUIC report regarding the Callback calls. I am unable to find a reason for this huge numb...
I tried to add web and chat gadget on Finesse as per cisco sheet, but when i logged as agent it is not show to me; How I can know what are I missing on configuration ;
Dear Cisco team, I noticed some mistakes in our latest CTI Server Message Reference Guide(Protocol Version 24) for Cisco Unified Contact Center Enterprise, Release 12.6(1). More specifically, in the CallType Values1. There are two same CallType CALLT...
Hello everyone,I have an inquiry regarding outbound options.When we upload a new list, a DL table is being created in the database for this campaign, but there is nothing to identify which campaign is related to this DL. So, is there a way to get thi...
hii cannot login to uccx editor. earlier i was able to login to it . now i cant login with those credentials. Nor can i loin to "Cisco unified CCX Administration". I can login to CLI of uccx and getting below resultadmin:show uccx appadmin administra...
I work in Managed Services. I have to get into different customer environments when issues happen. Many times, I'm researching a dropped call or something like that via the AW/HDS. I see the calls come into RCD/TCD via some Routing Client '5001, 5...
Hello, I need some help to undestand how priority works in this scenario. we have agents asigned to multiple CSQs We receive a call for CSQ1, the call is queued because there are no available agents. 10 seconds later we receive a call for CSQ2 which ...
Hello, This regarding a CVP environment version 12.0We have a Call Studio script that includes a database element.Sometimes, the connection to the database is getting closed (from CVP to the database created under AW) as per the below error. Please f...
Hi Team, I wanted to ask if we can change the deployment of UCCE from 2k to 4k directly through CCE ADMIN. Will this impact any services? I couldn't find any reference to this in the upgrade guide. We are considering this change because, in the curre...
Hi We having UCCE 12.5(1) version installed with ECE 12.5(1) with Windows server OS 2016 and SQL 2017. Now we are planning to upgrade UCCE Version to 12.6(2) and ECE 12.6(1) along with Windows server OS version 2019 and SQL version 2019. We have ...
Hello All, Is there a way to convert wxcc 2.0 flows (.json files) to call flow chart? Please refer sample call flow attachments 1 (wxcc flow designer) & attachment 2 (sample call flow chart). In other words, any tool (3rd party) to convert 2.0 call f...
HiMy understanding is that in Webex Contact Centre when a email gets requeued it goes to the back on the queue, is there a way to prioritise a requeued email so that the next available agents has it presented instead?ThanksIan
Hi, We use a calendar in a UCCX application.The supervisor can manage this calendar.We use "Flexible Hours" in the calendar for the standard procedures for the agents. You can also configure "Custom Business Days". The supervisor uses this setting to...
I have script when call end by finesse it forward to postcall survey script as in URL: Configure Post Call Treatment on Cisco Unified Contact Center Express (UCCX) 11.0(1) or Later - Cisco, and when check "Call Custom Variables Report" in CUIC I can ...
