08-13-2014 01:55 AM - edited 03-14-2019 01:45 PM
Hi, I'm facing an issues on the change for agent's skill competence level using web page. Once I change the agent skill competence level from 5 to 9 and click update, the page will refresh and show "update successful". When I click into the agent which I make the change just now, it still show as level 5, I did not saw it take effect. So, I logout and login against to check, the competence level still the same. Do you have any idea why this happen and how to solved it?
Thank you.
John
Solved! Go to Solution.
08-13-2014 05:24 AM
make sure you highlight the skill you want to update the comptency in. Also, try a different browser. I've seen some compability issues with ie11.
08-13-2014 08:15 AM
Hi
It's a not-very-friendly bit of the web interface. The competency is set per-skill, so you need to select the skill to adjust and then set the competency drop-down.
Regards
Aaron
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08-13-2014 05:24 AM
make sure you highlight the skill you want to update the comptency in. Also, try a different browser. I've seen some compability issues with ie11.
08-13-2014 08:20 PM
Hi All, thanks for your answer. Let me try it out against to double confirm before I post my question.
Regards,
John
08-20-2014 05:32 AM
We had this issue and was resolved by installing SU4.
04-06-2020 09:41 AM
08-13-2014 08:15 AM
Hi
It's a not-very-friendly bit of the web interface. The competency is set per-skill, so you need to select the skill to adjust and then set the competency drop-down.
Regards
Aaron
Please rate helpful posts..
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