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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Count Finesse Workflow Actions

UCCX 10.5We have a Finesse workflow that upon completion of a call will send HTTP Request with call data to a company that does post call surveys. We do receive a response from the survey company in a new IE tab.Is there a way to count both the HTTP ...

dannoofWI by Beginner
  • 5 replies
  • 0 Helpful votes

Salesforce Open CTI Connector

Hello, We have hosted Salesforce, I have a  requirement from one team for Salesforce CTI Connector for 20 agents with UCCX 11.5.  I am planning to use built in Salesforce Open CTI Connector. Any one using Salesforce Open CTI Connector. is it licensed...

MRCPV2 Load Balancing

Is there a CCBU certified load balancing solution for MRCP V2 with or without samples?Nuance does not have anything on this.With MRCP V1 we can use std http load balancing products, but with MRCP V2 these products generally wont work.

davirobi by Cisco Employee
  • 5 replies
  • 0 Helpful votes

UCCE WebChat Help

Guys, I am looking for any generous soul who would be kind to do a webex/sfb session to help clarify some things on the Egain Webchat solution. Having read some of the docs, I figure I should reach out to any one who can help further. I am in the mid...

UCCX with CuCM integration question

Hello Guys, we have a cucm cluster of 7 nodes with 2 tftp. we have 2 uccx separate cluster that are integrated with this cucm cluster. Would it be wise to stand up another node in our cucm for a new UCCX cluster there any SRND note ava...