Hi folks,Am trying to achieve the error code using the ICM scripting. Issue is calls are de-queued naturally or either by system. Am trying to figure out how, If I place before Queue to SG node, using Set Variable - call micro-app error.code and stor...
Forum Posts
I had an agent get an error while entering a wrap up code. From the Screen Shot I can see the agent was in READY state. I did not think this was possible and that the Warp Up codes were only available while the agent was in WRAP UP or TALKING state. ...
Hello Everyone,Looking for a SQL query which lists the prompts (Wav files) with associated scripts in UCCX 11.6. Regards, MK
Hi, I have a question with UCCXI would like to create a script in which a prompt is played and a test is performed at the same time.I know it's possible by putting the call on hold but I have a lot of different music. And I can't dedicated CTI ports ...
In My UCCX Lab , and I am trying to Configure SSO UCCX : 12.5 &Windows Server 2012 (AD+ DNS + CA + ADFS) all in one BoxI followed steps mentioned in bellow Link Configure the Identity Provider for Cisco Identity Service to enable SSOwhen i am trying ...
Hello,I'm running UCCX Premium 7.x. I am trying to call a stored procedure from a DB Read step in a CCX script. The stored procedure takes a few variables and inserts a row into a table. From the SQL Query Analyzer, I can run a simple, "EXECUTE my...
Resolved! Finesse Voice CSQ Agent Detail Report
Hello Experts,I have a user who is the supervisor in two different UCCX clusters.He is able to see the Voice CSQ Agent Detail Report when selecting Queue Data tab in one cluster but unable to see the same in the other cluster. Please see the attached...
I have a new install of ECE 11.5 in my lab. I was able to get everything installed, but now when I attempt to log into the web page (http://localhost/system/web/view/platform/common/login/root.jsp?partitionid=1) I get the pop-up asking for the userna...
Hi, I enabled state tracing for a few agents in PCCE 11.5 sandbox and it seemed like it was successful. However, when I try to make/receive any calls by those agents, I don't see any entry in the Agent_State_Trace table and I really want to examine t...
Resolved! Agent API to add attributes to agents
Hey everyone, I am new to APIs so bear with me. I am trying to create an API via Agent API that will add attributes to an agents, ultimately a pool of agents determined by SQL query, however I cannot get a single user updated. Here is the string wh...
Hello All,Error Received During Reactive Debug: "null; nested exception is: java.lang,ArrayIndexOutOfBoundsException"I'm testing a Post Call Survey Script. I got the Datasource configured in UCCX and Test Connection is successful. I can also select t...
Has anyone heard of any improvements in CCX for displaying the calling number rather than CTI port DN on phone handsets? - utils uccx icd clid enable was introduced in 10.0 iirc but has issues where the agent must press a button to clear the pop up.I...
Hello guys, I've tried to use silent monitor but I received the error below: "Silent monitoring operation failed. Agent phone build-in-bridge is not turned on or it does not have the monitoring capability. (CTIError=13144)" It's strange because...
We have an unused CSQ that I would like to rename for another group. The trigger will remain the same. What dependencies would I need to rename as well to make sure that clients are still able to call in under the script? I would assume csq, route po...
We run a multi channel environment (Voice/Web/Chat) and we set priority for each task that comes in and assign to independent skill groups for each channel. This works fine within each channel. The question comes in to play for queued tasks acros...
