Hi,Im getting following error code my campaign report. What does it mean ? Why we are getting this CallResult ?0: Dialer has not yet attempted to contact that customer record13: Dialer stopped dialing customer due to lack of agents or network stoppe...
Forum Posts
Hi, I'm working on dynamically updating the calling number during a progressive dialing campaign. I started out by putting together an External Call Control Profile and app - tested it with normal phone calls via Translation Patterns and then tested ...
I'm trying to configure ECE to send a caller/chatter to a webpage if no agents are logged in, or perhaps when no agents are in ready. What I'm struggling with is this, from the ICM Media Routing Guide says this "You can also use the Run External Scri...
First-time attempt at this... I'd really appreciate some help getting a (seemingly simple) "Make REST Call" step working... I've spent a lot of time looking for examples online but nothing really helped. I feel like I have two left thumbs - I can ne...
Resolved! CCMP 10.5 license
Just wanted to know if there is a dedicated or Separate license for CCMP portal or is it included into UCCE, ICM license ? if there is a license for CCMP, where can I check it ?BTW, I'm having CCMP 10.5
Resolved! syslog error from UCCX server
i am getting the below error from my UCCX server.should i be concern about this certificate error SeverityMatch : CriticalMatchedEvent : Feb 2 08:00:10 UCCX01 local7 2 : 1254: UCCX01.name.sg: Feb 02 2020 00:00:10.15 UTC : %UC_CERT-2-CertValidfor7d...
Dears,We have currently a UCCX cluster version 11.5 configured to use G711 (in system parameters). Calls from the PSTN to the UCCX Triggers are working just fine. However, internal calls from branches (over the WAN) are failing (callers get a busy si...
Hello AllI hope you guys are all right. I would like your help, if possible, on the procedures for regenerating CUCM certificates, more specifically those indicated below: 1- Tomcat Certificate: If Tomcat is third-party signed ? I found a link but...
CUCM 12.5 and UCCX 11.6I currently have a UCCX script that uses the CUCM publisher directory lookup URL to retrieve a calling contact's "<last>, <first>" name based on his/her caller ID (https://<CUCMpublisher>:8443/ccmcip/xmldirectorylist.jsp?n=<cal...
We have an issue where 2 seperate receive the same customer call. The call connects to both agents at the same time. We are on UCCE 10.5. Extensions are different. Logins are different. Agents are, however, skilled in the same agent group. Any th...
Hi,In finesse, can we prevent the agent from changing their state from reserved outbound to ready or go in to Aux.we have a few agents that are abusing the system and avoiding the calls by going from reserved to ready.any ideas or suggestions would h...
Resolved! UCCE SQL Queries To Join Tables
Hi Guys, I am trying to run a query that joins Route Call Detail and Termination Call Detail. For example; I need to pull pv1 and pv2 from Route call detail with a CallTypeID = 5043, at the same time, I need to pull AgentPeripheralNumber from Termina...
I have one Contact Center team that is using CAD Software. Have version10.6.1.2011. Installed on Windows 10. It is installed with Compatibility Modes set for Windows 7. Seems to work with Windows 8 compatibility. The phone models are 7965. I know CAD...
Resolved! UCCX priority call queuing
Currently we are running UCCX 8.0.2 and have a multi queue help desk. Agents have multiple skills assigned to them. We have a request right now that a prompt be added to just 1 queue that will raise the priority of that call and only affect that qu...
I would like to enable SSO in UCCE 11.6.The current deployment model is 4000 Agent and this requires a standalone IDP Server.Because we only have 300 Agents i would like to change the deployment model to 2000 Agent because this allows a co resident I...
