Connection issues of Historical Reports Client over a non-Cisco VPN/third party VPN

[shridhar reddy]

When trying to run the Cisco Unified CCX Historical Reports Client over a non-Cisco VPN, the user receives an error.

The major failure is the connection problem between Historical Reports Client and Cisco Unified CCX Server.

Error :

An error occurred while communicating with web server.

All available connections to database server are in use by other client machines. Please try again later and check the log file for error 5054.

This works fine when connected to through Cisco VPN .

Is the third party VPN/ customer's web based VPN blocking the connection between UCCX  server and HRC machine ??

Thanks !!!
Shridhar Reddy

[anchoudh · Accepted solution]

Hi Shridhar,

Are you able to access the UCCX admin from non-Cisco VPN?

Please make sure that the no of HR sessions currently connected are under the no's specified in UCCX.

1. UCCX system parameters: Number of HR sessions

2. UCCX Admin->Tools->Historical Reporting->Database Server Configuration->Max DB Connections for Report Client    Sessions

Hope it helps,.

Anand

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[anchoudh]

Hi Sridhar,

Also please try accessing the database port 1504 from your client box.

Reference:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/configuration/guide/uccx851pug.pdf

Hope it helps.

Anand

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