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Contact Center Ent. Integration with CUCM

karamalomari
Beginner
Beginner

I have CUCM 8.0 and CCX 8.0 and i am trying to setup the integration between them.

I have created a user on the CUCM and CTI Port and done the required configuration on the CCX.

Under CTI Port Status & IP Address it is giving unknown.

I have attached the configuration on CUCM and CCX.

Any help will be highly appreciated.

8 Replies 8

Amer rajai Sha'er
Rising star
Rising star

Just a question.

Did you create the route point and the cti ports from the CUCM or from the UCCX ?

Amer

I have created them on the CUCM

this is wrong , they have to be created on the UCCX , the UCCX will automaticly creat them on the CUCM.

check the link below :

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801ag.pdf

Amer