Contact Center Ent. Integration with CUCM

[karamalomari]

I have CUCM 8.0 and CCX 8.0 and i am trying to setup the integration between them.

I have created a user on the CUCM and CTI Port and done the required configuration on the CCX.

Under CTI Port Status & IP Address it is giving unknown.

I have attached the configuration on CUCM and CCX.

Any help will be highly appreciated.

[Amer rajai Sha'er]

Just a question.

Did you create the route point and the cti ports from the CUCM or from the UCCX ?

Amer

[karamalomari]

I have created them on the CUCM

[Amer rajai Sha'er]

this is wrong , they have to be created on the UCCX , the UCCX will automaticly creat them on the CUCM.

check the link below :

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/configuration/guide/uccx801ag.pdf

Amer

[karamalomari]

Thx for the reply and i have followed that document exactly.

So any other ideas on why this integration is not coming to successful state.

Thx again for the help

[sasanka.pathi]

Is the call control group is properly created, just remove the call control group and add it once again and check whether the CTI port is up or not ?

[karamalomari]

can you please elaborate more please and if possible provide some steps oh how to do so.

thx

[sasanka.pathi]

Go to subsystems>>>Unifieed CM Telephony>>Call Control Group. Go to add new and add the parameters and save them. Contact center will automatically create the CTI ports in the Call manager.

[karamalomari]

Thx for the below steps it was successfully created.

another question do i need to the following as it was mentioned in the Administration guide: (Also attached is snap shot from the configuration)

CCX:

System --> Cisco Unified CM Configuration

CUCM:

atomatically it will create the user cti_port_1 (as per the attached snap shot)

Thank you.