CSQ_Support contains the skills Support_Level_1 and Support_evel_2
Agent_1 has Support_Level_1 and Agnet_2 has Support_Level_2
Both agents are logged-in and ready. I call with reactive debug and see the call goes directly to the queue. Looks like the systems does not see the agents are logged-in and ready. As soon as I assign both Skills to Agent_1 and Agent_2 everything starts working. I In another word;
If you configure your CSQ with Level 1 AND Level 2 skills, then this CSQ expects that the agents are also assigned BOTH Level 1 AND Level 2 skills. The keyword here is AND. If you assign only one skill to the Agent, then this Agent doesn't satisfy the CSQ requirements and therefore is not selected for the incoming call.