CTI, Call Forward or Direct Placement of Trigger

[Hieronymous Merkin]

    So in an installation in which there is an existing DID number passing four digits to CUCM,  we want to redirect to a UCCX Trigger.  Would it be best to just find the DN and call foward to a seperate Trigger DN, or to add the full DID number as a Trigger, or create a CTI route point to combine both?  Or anyother option?   Just wondering what the best practice recommendation would be from teh community.  Duh....           

[Gergely Szabo]

Hi,

if you are not using a really, really old version of UCCX, creating an application trigger creates a CTI Route point (including a DN) in CUCM. So it's not really necessary to forward and redirect calls. Actually, nothing can prevent you from doing that but I think the cleanest way of doing it is - without any "pre-forwarding". Let's keep things simple.

G.