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CTI OS agent Desktop Login problem

chinmay.b
Level 1
Level 1

Hi Guys,

I have a problem with CTI OS agent desktop 6.0

I get logged on to the CTI OS agent desktop but the "Make a Call " button dosent get highlighted.

when I click the "greyed out" button the agent desktop gives error and is closed.

Any help greatly appriciated.

thanks in advance

4 Replies 4

jond
Level 1
Level 1

Please provide the error the desktop is displaying.

Hi ,

please find the error attached.

thanks

Chinmay

I assume you are in not ready state when attempting to make a call?

I have seen this issue previously. When installed on my laptop ctios failed with this error. When installed on a client machine with a direct through connection to a phone it works without issue. I assumed it was related to not having a phone directly connected. However a test install of ctios client co-resident on the server worked without issue so that may not have been the answer.

Hi Guys,

Thanks for the support.

Resolved with help of Cisco TAC- Applied SR3 for CTI OS

regards

Chinmay