I'm trying to integrate CUCM 10.5 and UCCX 10.5.
For some reason CTI route point and CTI ports are not registering on the CUCM and the status of the UCCX is "PARTIAL SERVICE".
On the UCCX Cisco Unified CCX Engine is in status "PARTIAL SERVICE" and the Unified CM Telephony Subsystem shows status "OUT OF SERVICE".
I tried with completely new installation of UCCX twice and got the same result twice.
But when I tried integrating UCCX 10 with the same CUCM 10.5 from above everything works fine and all the ports are registering right away.
In all the cases I have done the same configuration.
The versions of CUCM is 10.5.2.10000-5.
The version of UCCX is 10.5.1.10000-24.
The version of UCCX 10 with which it works fine is 10.0.1.11001-37.
Does anyone have an idea what might be the problem?
Solved! Go to Solution.
Cisco CUCM Version : 10.5
Cisco UCCX Version : 10.5
The UCCX agents were not receiving incoming calls.
3028: Feb 02 16:31:17.972 EST %MIVR-SS_TEL-7-UNK:Sleeping 5 secs to re-register for CTI Port: 2471, payload: 0=G711ALAW64K, 1=G711ULAW64K, max frame: 30 ms, after getting error CTIERR_IPADDRMODE_MISMATCH[0x8ccc00f3]=Device registration failed because of unsupported device IP Addressing capabilitycom.cisco.jtapi.CiscoRegistrationExceptionImpl: Device registration failed because of unsupported device IP Addressing capability
3029: Feb 02 16:31:17.972 EST %MIVR-SS_TEL-7-EXCEPTION:com.cisco.jtapi.CiscoRegistrationExceptionImpl: Device registration failed because of unsupported device IP Addressing capability
This error message indicates that the UCCX CTI Ports, CTI Route Points and Agent Phones supports only IPv4 Addressing Mode. This configuration parameter is under “Common Device Configuration” in Cisco Unified CM.
I hope this will help someone who is facing the similar issue.
In the MIVR log I found this:
I created a new common device configuration in CUCM (please see attached screenshot) and applied it to the CTI Route Point, restarted the CTI Manager service but that didn't help. It doesn't register.
And when I try to apply it to the CTI ports I'm unable to save since there is an error message stating that the name of the port should not contain underscore "_" but the ports are automatically created to contain "_" in the name.
After applying it to the CTI route port, restarting services and syncing, the CTI route port is now registered. The CTI ports are still unregistered as I'm not able to apply the setting there.
Attached is a screenshot of the "Telephony Call Control Group". Device name prefix is IT and the names of the created ports are IT_300,IT_301.