01-16-2009 03:31 AM - edited 03-14-2019 03:32 AM
In CCM 5.1, we came accress the problem that though CTI route point was registered in CCM, on dialing the CTI route point from the exension, it was either giving busy tone OR system error message. However we were able to dial the CTI port number. The issue was not resolved even after restating CCM servers. What could be the root cause? from where can we find the logs for the same?
01-22-2009 02:27 PM
Is the CTI RP associated with a JTAPI user defined in the Global Directory? Is that user configured in the application to register the CTI RP?
01-22-2009 02:32 PM
Is the CTI RP assigned to the correct PT reachable by the Phone's CSS? Does it have correct CSS applied to it?
Chris
03-19-2009 08:49 AM
I have the exact same problem with CTI Route Points and the same version of CCM 5.1.3
Is this an identified bug?? How can I debug CTI Route Point problems??? I have both IP Phones and CTI Route Points on the same partition "Internal" and the same CSS with this partition added to it. Actually the CTI RP worked at first but it suddenly stopped functioning.
01-26-2009 07:36 AM
bounced the association to the CallCenter JTAPI user (pguser in most cases).. basically remove the assoc and add it again, this will fix RP
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide