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Has anyone used the "SourceID" field within the Create XML Document Step? If so what is it's purpose? I have read the Step Reference and help but it is very vague. Typically, I take URL document and "convert" into the XML document. I was curious if...

I found in CAD Supervisor that I have Reason code 50010 (Routed call NOT delivered).What does this Reason code mean? Can somebody explain me ?

Hi list,Requirement : There should be only one call in queue for IPCCX.Tried using "Get Reporting Statistics" step under queued step with combination of "contacts waiting" from overall IPCC Express/ CSQ IPCC Express but no luck.I have selected "resul...

We are currently running enterprise version 7.1(5). We put the servers on a seperate windows domain, along with our Unity server. We would like to consolidate back down to one domain. What implacations could that have on our IPCC environment? If ...

ICM 7.5I have installed Rogger and when i installed AW the installation goes fine with proper database creation for AWDB and HDS. Once the installation is complete i tried to start the Distributor services from ICM Service Control but nor the service...

Can I change the IP address on the server?IT's more of a lab server for testing, but just wanted to test

I don't do IPCC scripting full time and so I'm always left wondering if I could have improved my script in some fashion.I've attached a very simple script I just created for a new site that's going live in the few days. Does anyone have any suggesti...

I select some historical reports and receive info like this:There are no items available, because you are not authorized to view this data or the items have not been configured in the ICM and/or IPCC database.Contact your administrator to confirm you...

Hi there,I have an ICD script that send an email when a customer is in the queue for X time.there is a problem with this, this morning I got an email that said that a custumer was in the queue for 59 minutes which is an big error. I would like to fi...

I am building a new script on the UCCX and I want to set a parameter that will log the button pressed on the phone (say a user hits a menu and presses 1, I want the system to carry that over to the next script) so I can set and (IF varible) that says...