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CTI route point, though registered in CCM not working

K_require
Level 1
Level 1

In CCM 5.1, we came accress the problem that though CTI route point was registered in CCM, on dialing the CTI route point from the exension, it was either giving busy tone OR system error message. However we were able to dial the CTI port number. The issue was not resolved even after restating CCM servers. What could be the root cause? from where can we find the logs for the same?

4 Replies 4

ivillegas
Level 6
Level 6

Is the CTI RP associated with a JTAPI user defined in the Global Directory? Is that user configured in the application to register the CTI RP?

Chris Deren