Hi folks,Can I call any external web links in ICM Script? Like I have an SMS server and I want to send SMS to the user when he's pressing desired CED, I need to call an URL of the SMS Server. Can I do that?
Hello All,Our agents,at the end of the call transfer to a normal (not CCX) call manager extension. Is ther a way to know from the reports which calls end with a transfer, and hich not?Many thanks in advance.
BARS just recently started to fail backing up the IPCC server.Looks like it's having problems backing up the agents recordings?Heres the error:CDBRTool failed to backup Spanlink recordings.Does anybody know the directory these recordings are located?...
Dear all,I want to popup customer information to CTI desktop via Call.Peripheralvariable...but the default length of these variable is limited to 40 chars.I want to increase this 80 chars, because the information from database is too long.Please help...
Hi,I was looking for a method to activate the display of the peripheral variable "call variable 1" under Desktop administrator like I did in the past in version 5 for instance:http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note0...
can you specify with in the script which skill an agent requiers to answer it? I want one CSQ but multiple skills, so if a call comes in and the user presses option 1 for IT support, I can say only people with IT skill can answer this call or call co...
Dears,in the operations console of CVP, when opening the database details of the informix, thecustomer get the attached screenshot.the onstat- command shows that the informix database is online, the reporting server is showing up in the operations co...
Hi, His there a way to use wild card in a UCCX script? Let say I want to exclude any called number beginning 64XXX (X representing a wild card) ? Best regardsJean L
Does anyone have a document on how to set this up and how you physically use these features? I know they are located within the CSD and you have to be on the specific call, but our options are currenlty greyed out. Also, if I press the barge option d...
-users don't have the habit of logging off when they leave the work place.-sometimes when they come in the morning they see themselves in not ready.it happens occationally.-not all the users go not ready -Ring no answers set to ready in the system pa...
Hello All,Every time a Supervisor starts a silent monitoring, the agent receives a message about it. Is there a way to avoid this, so the agent does not know when it is being monitored?Thanks in adavancce.
I just installed the script editor and if I am not connected to the network, I am not able to start the script editor. After I started the software, I receive this message : Connection refused : connect login in stand alone modeand the software stop...
