Contact Center

Hi,We have a customer running on IPCC Express 7.0(Premium) with CCM 7.0. They have Rightfax server integrated to CCM to send out fax messages. Pls check into below requirement and suggest if its a do-able solution. If yes, pls suggest, how can this b...

I have an agent running CTIOS 7.5. This agent's PC locked up while the agent was logged in and in the ready state. I'm assuming that the locked up PC was due to a windows error. During the time of the lockup and during rebooting her computer the a...

Hello Experts- Can anyone help to explain how this can happen?We've had some reports from our callers that they are able to hear other conversations (our internal side) while waiting in queue over the MOH. Of course I cannot reproduce the problem at ...

I use sample icd.eaf script in ipcc express version 5 with callmanger business edition 6.1We need to redirect call in off days and on off business hours to specific number Thank you for help

Does anyone know how to get the CALLICMInfo table in CVP Reporting Informix database populated? I have enabled all VXMLapplication data and I do see data populated in almost every other table except this one. My first instinct was that the CallGUID ...

I just finished CCM upgrade from 4.x to 5.x. It converted my JTAPI and RM users into a standard user and not an application user. The problem is that when I setup UCCX 5.x, it will not take the accounts because they are not application users. How ...

Is there an easy way to determine what the concurrent agent logged into CTIOS is for any period of time (ie peak per day, week, month, etc). Is this data stored historically? If not, is it stored in an accessible file to check real-time?Thanks!

I have 4 server for IPCC application two of them used for engine and the other two servers used for monitoring and recording after installing the monitoring & recording server the all server in the cluster have "CRS node manager service"stopped sudde...

hello, I have a problem where a call comes in just for 1 number and when it gets to the queue and and Agent is ready to get the call, it bounces the call back to the queue and the next agent is able to get the call without any problemsmy IPCC version...

Hi AllI have a customer who has an IPCCX 4.0(2) custer with two nodes one active and one passive. The Customer now requires a DR Site. Since IPCCX is not designed for WAN Failover i had told him its not Advisable to have 1 node at Main Site and 1 nod...

Hi all,Client is using IPCCX 4.0 Enhanced edition and need following feature,- There is one call in queue and if second call comes in queue, it should get dropped.Appreciate your early reply.

Outbound in IPCCE. How I can monitor such info: How I can view calls that was called?What calls wasn't answered?How many calls were called and what calls are yet in queue?

Hi All I am setting up a hosted (7.2.2)environment in my labs.I have integrated the nam with cicm successfully with the required process in an up state.I have integrated the ccm (6.1) version as a pg1a to the nam and cvp 7.0 as pg2a.On the cicm...