04-30-2008 01:50 PM - edited 03-14-2019 02:10 AM
Hi all,
I've added 4 new phones to my callmanager cluster for my contact center hosted but the agents aren't able to login to the CTI agent desktops connected to these instruments.Login attempts bring the following error:
'CTIOS Failure: IPCC
Error [12005]Login could not be performed - Possible causes
are Invalid Instrument; Media Termination Problem or other CM
issue'
yet evrything seems to be alright.Any help will be appreciated.
04-30-2008 09:17 PM
1. Check that the ICM JTAPI user has the phones associated to that user.
2. Check that the device targets are correctly added to ICM with the correct configuration string /devtype ciscophone /dn
Regards,
Geoff
04-25-2014 03:20 AM
04-30-2008 09:46 PM
Try associating the device with PG User in CM.
05-01-2008 12:59 PM
I could have sworn I had associated those devices with the JTAPI user.Upon double checking,they weren't.Thanks guys
02-05-2009 10:54 PM
did you associate user to pg user in ccm?
02-06-2009 02:11 AM
04-25-2014 02:15 AM
Hi All,
We have PCCE setup for one of our customers, Here we are experiencing CTI login issue. Scenario follows.
Is this a normal behaviour or any Bug or any permanent solution for this issue.?
PCCE :9.0.3
CUCM: 9.1
Phone: 6921
Regards,
Alag
10-24-2017 01:35 AM - edited 10-24-2017 01:36 AM
Hi all,
This also happens to us for different customers, and it's only get solved by re-associating the phone with the app user on CUCM. Can anyone help us with the root cause, official bug ID, and if there is permanent solution?
10-24-2017 02:18 AM
10-24-2017 02:24 AM
Hi, thanks for your feedback. The whole idea is that it is happens very randomly and rarely to track it. I am just checking if it's CUCM/JTAPI related or special phones series or PIM/CTI issue and if there is justification what happens and why re-associating makes it work perfectly
10-24-2017 04:15 AM
Hi, thanks for your feedback. The whole idea is that it is happens very randomly and rarely to track it. I am just checking if it's CUCM/JTAPI related or special phones series or PIM/CTI issue and if there is justification what happens and why re-associating makes it work perfectly
10-24-2017 08:50 AM
Hi ,
Last option check phone configuration page - Common device configuration
IP Addressing mode use : IPV4 only . otherwise can you share CG and Jtapi logs .
Thanks & Regards,
S. Ramamoorthy
12-18-2017 05:37 AM
hi Ram,
error 12005 loging could not be performed - possible cause are Invalid instrumrnt: media termination problem or other CM issue
i have done deassociation and reassociation from PG user couple of time and still facing same issue, even i tried this EMID with different phone as well still have same error.
any idea
12-18-2017 06:14 AM - edited 12-18-2017 06:15 AM
Hello,
Do you have this issue for all the agents or just some of them?
Make sure that max number of concurrent calls per line is 1 and make sure they are ipv4 only configured on phone configuration
If you need help to check any of them let me know
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Hi All,
We have PCCE setup for one of our customers, Here we are experiencing CTI login issue. Scenario follows.
Is this a normal behaviour or any Bug or any permanent solution for this issue.?
PCCE :9.0.3
CUCM: 9.1
Phone: 6921
Regards,
Alag