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Beginner

CTIOS realtime data status similarity with Finesse

We would like to get the similar information with FINESSE that we had with CTIOS as follow:

CLASS: Win32_PerfFormattedData_CiscoICMCTIOS_CiscoICMCTIOS

CTIOSActiveClientConnections

CTIOSActiveCalls

CTIOSCTIMessageReceiveRatemsgPersec

CTIOSCTIMessageSendRatemsgPersec

CTIOSCLIENTReceiveMessageRatemsgPersec

CTIOSCLIENTSendMessageRatemsgPersec

CTIOSServiceBrokerQueueSize


Is there a document which describe similar CTIOS data versus FINESSE DATA ?


Note: I looked at the Cisco Finesse Web Services Developer Guide were  we can eventually retreive the number of agents with the AGENT API. i.e http://<finesse_server>/finesse/api/Users/   

However there doesnt seem to provide all the different counter I am looking for.


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Cisco Employee

Re: CTIOS realtime data status similarity with Finesse

Hi,

Finesse does not have that data. You must either get it from CUIC or from UCCE/UCCX directly.

Thanx,

Denise

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Highlighted
Cisco Employee

Re: CTIOS realtime data status similarity with Finesse

Hi,

Finesse does not have that data. You must either get it from CUIC or from UCCE/UCCX directly.

Thanx,

Denise

View solution in original post