CUCM 15 & UCCX 12.5 - CCMAXL Exception

[VoIP Engineer]

CUCM version: 15.0.1.10000-32

UCCX version: 12.5.1.11003-511

I'm attempting to setup UCCX from scratch.  When first logging in, I am greeted with the "Cisco Unified CM Configuration - Service Provider Configuration" page.  I enter the FQDN of CUCM, the username of admin, and the CUCM admin password.  I receive the following popup:

"Cisco Unified CM Authentication Failed because of CCMAXL Exception. Please check the logs for details."

What I've tried:

• Importing the CUCM cert into UCCX using "set cert import trust tomcat", then reboot.
• Importing the tomcat.pem and Tomcat-ECDSA certificate through the Certificate Management GUI. then reboot.
• Deleted the UCCX VM and redeploy. 
• Created new CUCM application users with all possible permissions added.

I'm stuck at this point.  Does anyone have an idea of what I'm doing wrong?

[Glenn Jordan]

TAC gave me eso4 cop file to the same issue we had. Worked great.

Glenn Jordan
Bass Pro Shops
Systems Engineer 4
External Number 720-644-4888
Internal Number 2001-4888

[Mohammadreza Hadi]

it seems uccx 12.5 su3 has some issue and bugs..

also, i facing an issue with stock reporting in uccx 12.5 su3.. 

uccx 12.5 SU2-ES04 is still best reliable version so far..

[bill.king1]

@VoIP Engineer, it sounds like you might be hitting this https://bst.cloudapps.cisco.com/bugsearch/bug/CSCwh73992 , sounds like you might need the ES listed as the fix?

[VoIP Engineer]

I think you may be right Bill.  It does sound exactly like my situation.

[Carlo Poggiarelli]

Hi,

Just a further hint.

After applied the ES04 , if you still have the same issue I suggest you to create another application user on CUCM with standard axl api access and modify the one you have configured on UCCX.

I had a couple of customers with that problem and solved in that way.

HTH

Regards

Carlo

[pescla]

Im having the same error, but on CUCM 14. Uploaded all self signed tomcat certs. Upgraded to ES05. Admin has AXL API Role. Restarted. What could be the problem?

[Elliot Dierksen]

There is another thread from today that talks about issues if the AXL account has special characters in the password.

https://community.cisco.com/t5/contact-center/new-uccx-12-5-su3-es05-cucm-14-axl-error-when-entering-cucm-info/td-p/5121907