03-01-2011 12:12 AM - edited 03-14-2019 07:29 AM
Hi,
I am facing a strange problem . I have integrated UCCX with the CUCM and able to do the basic configurations. But with CUCM Enterprise Parameters the IPCC Express Installed Flag is still false and i am not able to assign the users as agents in UCCX. I am able to assign users to other roles such as supervisor and reporting.
CUCM : 7.1.5.31900-3
UCCX :7.0(1)SR05_Build504
Solved! Go to Solution.
03-01-2011 07:22 AM
Hello Mohammed,
Please try to run the following SQL queries from the CUCM administration web page and let us know the results.
run sql select paramname from processconfig where paramname like '%nstalled%' . Will show us the status of the parameter shoul show something like this:
paramvalue
==========
T
T
If you are not getting that, please run the following query. run sql update processconfig set paramvalue="T" where paramname like '%nstalled%'. This will change the values to True and you should be able to assigned an IPCC extension to your users.
HTH
Please rate this post if was helpful
Walter Solano
03-01-2011 07:22 AM
Hello Mohammed,
Please try to run the following SQL queries from the CUCM administration web page and let us know the results.
run sql select paramname from processconfig where paramname like '%nstalled%' . Will show us the status of the parameter shoul show something like this:
paramvalue
==========
T
T
If you are not getting that, please run the following query. run sql update processconfig set paramvalue="T" where paramname like '%nstalled%'. This will change the values to True and you should be able to assigned an IPCC extension to your users.
HTH
Please rate this post if was helpful
Walter Solano
03-02-2011 04:47 AM
Dear Walter
I am able to assign the users as agents ,
Thanks for your help
Regards
Najeeb
11-17-2011 10:59 PM
Hi
You can't run them from the web page. You have to run them from an SSH session to the server, or on the server console.
REgards
Aaron
Please rate helpful posts..
11-12-2015 07:50 AM
We have seen a few cases in TAC where a user has run the following SQL query:
run sql update processconfig set paramvalue="T"
NOTE: **This command will hose the CUCM and the only way to restore is to restore from a backup.**
Please notice the command that Walter provided is the following:
run sql update processconfig set paramvalue="T" where paramname like '%nstalled%'
Thanks,
Chad Johnson - Cisco TAC CUCM
07-29-2017 01:23 AM
Chad,
run sql update processconfig set paramvalue="T" alone is wrong and shouldn't run. This would make all parameter to T.
08-14-2017 08:49 AM
Hi Jkalarit,
Yes I agree! I was pointing out that TAC has made an incorrect recommendation...and NOTED that it will hose the CUCM...
Then pointed out the correct query to add the where paramname. Sorry for the confusion.
Chad
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