CUCM - UCCX Integration

[Najeeb Mohammad]

Hi,

I am facing a strange problem . I have integrated UCCX with the CUCM and able to do the basic configurations. But with CUCM Enterprise Parameters the IPCC Express Installed Flag is still false and i am not able to assign the users as agents in UCCX. I am able to assign users to other roles such as supervisor and reporting.

CUCM : 7.1.5.31900-3

UCCX :7.0(1)SR05_Build504

[Walter Solano · Accepted solution]

Hello Mohammed,

Please try to run the following SQL queries from the CUCM administration web page and let us know the results.

run sql select paramname from processconfig where paramname like '%nstalled%' . Will show us the status of the parameter shoul show something like this:

paramvalue
==========
T
T

If you are not getting that, please run the following query. run sql update processconfig set paramvalue="T" where paramname like '%nstalled%'. This will change the values to True and you should be able to assigned an IPCC extension to your users.

HTH

Please rate this post if was helpful

Walter Solano

[Najeeb Mohammad]

Dear Walter

I am able to assign the users as agents ,

Thanks for your help

Regards

Najeeb

[Aaron Harrison]

Hi

You can't run them from the web page. You have to run them from an SSH session to the server, or on the server console.

REgards

Aaron

Please rate helpful posts..

[Chad Johnson]

We have seen a few cases in TAC where a user has run the following SQL query:

run sql update processconfig set paramvalue="T"

NOTE: **This command will hose the CUCM and the only way to restore is to restore from a backup.**

Please notice the command that Walter provided is the following:

run sql update processconfig set paramvalue="T" where paramname like '%nstalled%'

Thanks,

Chad Johnson - Cisco TAC CUCM

[jkalarit]

Chad,

run sql update processconfig set paramvalue="T" alone is wrong and shouldn't run. This would make all parameter to T.

[Chad Johnson]

Hi Jkalarit,

Yes I agree! I was pointing out that TAC has made an incorrect recommendation...and NOTED that it will hose the CUCM...

Then pointed out the correct query to add the where paramname. Sorry for the confusion.

Chad