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joerunning
Beginner

CUIC 11.6 Report Export Using Thresholds

Using CUIC I have set up an Agent Detail Report with thresholds where I only want to see an agent's calls that fall between 1 minute and 5 minutes. When the report is executed all the calls that fall within the threshold are highlighted, then I move the "Only Thresholds" slider so that only the highlighted calls are visible (everything else is hidden).

 

When I select Export and then open the file ALL the data that had been invisible has been exported as well. Is there a way to export only the data that's visible from within the set thresholds?

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david.macias
VIP Engager

No, thresholds do not modify the SQL query, just the view. Your only option it to create another report which only has the agents/calls you want.

 

david

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david.macias
VIP Engager

No, thresholds do not modify the SQL query, just the view. Your only option it to create another report which only has the agents/calls you want.

 

david

View solution in original post

Thank you again for your help, David.

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