04-11-2019 11:22 AM
Using CUIC I have set up an Agent Detail Report with thresholds where I only want to see an agent's calls that fall between 1 minute and 5 minutes. When the report is executed all the calls that fall within the threshold are highlighted, then I move the "Only Thresholds" slider so that only the highlighted calls are visible (everything else is hidden).
When I select Export and then open the file ALL the data that had been invisible has been exported as well. Is there a way to export only the data that's visible from within the set thresholds?
Solved! Go to Solution.
04-12-2019 06:44 AM
No, thresholds do not modify the SQL query, just the view. Your only option it to create another report which only has the agents/calls you want.
david
04-12-2019 06:44 AM
No, thresholds do not modify the SQL query, just the view. Your only option it to create another report which only has the agents/calls you want.
david
04-12-2019 07:53 AM
Thank you again for your help, David.
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