Using CUIC I have set up an Agent Detail Report with thresholds where I only want to see an agent's calls that fall between 1 minute and 5 minutes. When the report is executed all the calls that fall within the threshold are highlighted, then I move the "Only Thresholds" slider so that only the highlighted calls are visible (everything else is hidden).
When I select Export and then open the file ALL the data that had been invisible has been exported as well. Is there a way to export only the data that's visible from within the set thresholds?
Solved! Go to Solution.