Do you see values when you look in other reports, like for call types for instance? It could be that for whatever reason your users isn't in a group that has permissions to view that collection/value list?
Do you see values when you look in other reports, like for call types for instance? It could be that for whatever reason your users isn't in a group that has permissions to view that collection/value list?
thank you for the reply. it was something do with the permissions. Cisco TAC provided the needed permissions . We are all set now. Thank you .
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