Hi everyone,So I have received a unique request from one of my client where he states, that he needs the below changes in UCCX 11.5 :Delete an agent from 'product' teamAdd a new agent in the 'product' teamMove an agent from 'product' team to the 'pro...
Forum Posts
Hi,In my country DST was not moved forward one hour and we had to set up a local NTP Server on the local router with one hour behind. All services (CUCM, CUC, IMP, Expressway) work properly except UCCX 11.6.2. The UCCX server shows the correct time i...
Hello everyone,Since I am pretty new in a CCX "Outbound campaign" world, could anyone please explain what this means in CCX 12.5 Design guide?Unified CCX Outbound DialerUnified CCX supports the following outbound dialers with Cisco Agent Desktop:Unif...
Resolved! UCCX CUIC Timezone not updating Daylight
Hi I have a uccx set up for one of my customers. We are using UCCX 12 and CUIC co-existence with it. the UCCX has the BST, but when the user runs the report, their reports don't reflect the DST. UCCX time zone configured as BST. admin: show timezone...
Hi,I have a report that will show me the following fields from the following tables:Resource - resourceID, resourceName, resourceType, extensionAgentStateDetail - eventDateTime, eventType, reasonCodeReasoncodeLabelMap - label, categoryThis basically ...
Basically I want to see call volumes, over a specific range of dates (e.g. year to date), broken up by interval (e.g. 30 mins, 60 mins, whatever) BUT looking only at a specific day of the week. Is this possible? Contact Service Queue Activity Report ...
We have 15 users of UCCX based Finesse using Google Chrome. About every 30 minutes, users are put into ‘Not Ready’ where they are dropped out of the Agent queue. They must manually change their status back to ‘Ready’ status when they realize this. Th...
UCCX is bumping up against our inbound port maximum. I'd like to read our current usage in a script and handle calls differently if we're at or near that ceiling. Any ideas?
Hello Team,I'm working on a complex project now, and im totally blocked in the most important step.My customer have a Dynamics365 customer service solution, that contains records of all customers, and we are now migrating from another vendor to Cisco...
Hello Everyone,We are upgrading our 11.6 UCCX (HA) cluster to 12.5.We have many personalized reports and dashboards created in 11.6. will those reports and dashboards be migrated during the upgrade or they need to be recreated once the migration comp...
HiIs there any report in web view which calculates a report based on a formulaoccupancy=((talk time+wrap+idle)-break)/Staff time where staff time is total time from login to log out of the agent.
In EGML_EMAIL_ATTACHMENT table i can see list of attachments from ECE and all attachments are encoded.It says ENCODING_TYPE -> Base64. But it's not a regular Base64. When i try to decode with Base64 i am getting a broken file.Does anyone knows how to...
Hi,I downloaded this patch to migrate from 11.0 to 11.5 and my sql, router, logger and distributer is up but i keep getting this error when trying to log into Unified CCE admin. I can open everything including configuration manager I'm just not sure ...
Hello everybody. My customer has CUCM 12.5.1.13900-152 & CCX 12.5.1.10000-31. They have a Helpdesk script that sends calls to a unity voice mail account (associated to ext 989) when: a) After hour from 11p to 6am M-F and all hours on weekend and holi...
We have a script that does a simple database dip to pull some information for the Agents. This has been working for over a year and last night it started going to the Connection Not Available Step. I have refreshed the Schema, tested the DataSource...
