Hello, This code is returning null in UCCX Editor but working in Eclipse, it returns an array of string. I should take anything in consideration while using this code inside UCCX? MyArray is defined as array of string from UCCX side. javax.xml.parser...
In a PCCE/ECE 12.0.1 environment the agents are unable to transfer chats to another agent. They can transfer to queues just fine. I've checked the ECE parameters allowing for agent to agent transfers and they are enabled. The transferring agent re...
I have a hold music .WAV file which is 3 min length . But I would like to announce to customers who are on hold a " generic hold announcement " for everyone 1 min . So how to slice it down from the script .any help would be greatly appreciated .
Hello! We are using SM based CCB in our 12.5 UCCE environment. The CCB process is working without issue, and we can report on qty of handled calls from a Call Type perspective in CUIC; however, we do not see the calls for the CCB SG in the Agent bas...
we want mulitple ANIs to be sent to staright disconnect on the script .so is there a way to put multiple ANIs on the IF node using """Call.CallingLineID==123456789"""" like this.currently i am able to get only one number working , I tried && and || (...
Hi - I was hoping to get some help coming up with a query. I'm attempting to monitor simple call metrics to track workload.We have a group of employees at a call center. I'm attempting to automate a dashboard for call metrics. I am looking for per em...
Hi all,Just received access to a replicated UCCE awdb. I've been tasked to do some reporting off the replicate db. I've browsed the schema handbook, but was hoping to get some example SQL queries to get me started. I'm currently looking for the follo...
My CUCM is version 12.5 and UCCX is version 12.5 (SU1). I configured a Cisco Jabber on agent's laptop. The agent's cisco Jabber and desk phone using the same extension. The Agent ever logged in to finesse with cisco Jabber successfully. Now the agent...
In an ICM script, we have an interruptible prompt playing a generic message, which is following by a prompt, linked to a menu. The problem is that if a caller presses (for instance) 1 to interrupt the prompt, ICM assumes that 1 is the CED and will au...
I have built a script with Dynamic expression .if(Call.CallerEnteredDigits==1,"Corp_Support",if(Call.CallerEnteredDigits==2,"VPN_Support","Password_support"))my call is going to "password_support" for any input other than 1 and 2 . however I want my ...
Hi Team, Hope you guys are doing well!! We have two node of UCCX publisher and subscriber, we can access publisher finesse URL without any issue but not able to access Secondary URL. We have noticed that "Cisco Unified CCX Notification Service" is Ou...
There were some security-related changes in the Finesse HTTP configuration , starting version 12.5That’s what the Cisco documents say:Security EnhancementsIn Cisco Finesse the following security changes are implemented:• By default, Cisco Finesse Not...
Hi, Can any one help to get the following license attached? We need to understanding the Cisco UCCX agent license requirement.What is the relation between IVR port and Seat license? If we need 10 agent what will be the premium seat license and IVR ...
We have a call center that handles voicemails from multiple UCCX lines via Unity Web Inbox. The problem is, agents can't tell which UCCX application the voicemail came from. We could use a separate vm account for each line, but that would be clunky. ...
Hi,I am looking for a way to get agent details from UCCE using the agent's extension number or calling terminal(SEPXXXXD276XXXX).I am using JTAPI to get all the call events. The call events have calling terminal and extension number. I also need to f...
