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Hello,   I have a few question regarding CUIC report.  I have two types of reports, one is normal skill group and another one is enterprise skill group. When I compare these two reports I could see abandoned count for these two reports are not same. ...

HiI've setup a "web call back" function in UCCX. The issue is the call back gets initiated as soon as user hits submit button. I want the call back made to customer once they've reached front of the queue. I get around this easy by computing position...

When we tried open the campaign from uccx, we are getting the "Error while reading the Campaign." error message. and also we can see with the same name duplicate campaign created in uccx. if we tried to delete also getting the same error"error while ...

Hello Frends. I change the name of the script in scirpt in uccx, it does not work.We wanted to make a script change in uccx.We made some changes in the script and created an Applications list named AMw for testing.But it didn't work.Then we checked b...

Hello, We have UCCX 12.5.1 workflow pop up working in IE browser but not in Edge browser(edge version is compatible with uccx version). here the workflow URL example    In IE browser : This popup works fine. In edge browser : we get popup then it as...

UCCX Worflow.PNG

Hi Devnet Team, Currently our customer has 3 cucm servers running on production with 1 publisher and 2 subscribers. Our customer using Jabber Web SDK for their Web Application and running on production environment with pointing to cucm publisher usin...

irvan by Level 1
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Hello All,we just started a LAB set up on UCCE.I just created one more CTI route point , but it took the IP of side B PG which is in stand by mode ( I think ).the first CTI route point took the side A PG IP address. and both of them are registered to...

kavle by Level 1
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  • 0 replies
  • 0 Helpful votes