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Hello Team,I'm working on a complex project now, and im totally blocked in the most important step.My customer have a Dynamics365 customer service solution, that contains records of all customers, and we are now migrating from another vendor to Cisco...

geeknw by Level 1
  • 742 Views
  • 3 replies
  • 0 Helpful votes

Hello Everyone,We are upgrading our 11.6 UCCX (HA) cluster to 12.5.We have many personalized reports and dashboards created in 11.6. will those reports and dashboards be migrated during the upgrade or they need to be recreated once the migration comp...

HiIs there any report in web view which calculates a report based on a formulaoccupancy=((talk time+wrap+idle)-break)/Staff time where staff time is total time from login to log out of the agent.

In EGML_EMAIL_ATTACHMENT table i can see list of attachments from ECE and all attachments are encoded.It says ENCODING_TYPE -> Base64. But it's not a regular Base64. When i try to decode with Base64 i am getting a broken file.Does anyone knows how to...

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We have a script that does a simple database dip to pull some information for the Agents.  This has been working for over a year and last night it started going to the Connection Not Available Step.  I have refreshed the Schema, tested the DataSource...

joeharb by Level 5
  • 647 Views
  • 3 replies
  • 0 Helpful votes