Custom Grammar file

[Roys1994]

Hello Experts ,

could you please anyone help me to create custom grammar file for playing two options message(like press 1 for yes and press 2 for no ) and how we can integrate this to Cisco call studio.

Any sample format for to create the custom grammar file please !!!!!

Appreciate all your responses !!!!!!!!!!!!

Thanks!
Roy

[janinegraves]

CVP only supports custom grammar files if you've integrated the VVB with
Nuance or Lumenvox. Have you?

If not, and if you're just using DTMF, then use the Form element and
configure the setting named DTMF Keypress with space separated list of
the DTMF tones you want to accept. Any other tones will cause a NoMatch
event. So if you want just 1 or 2 configure: *DTMF Keypress:  1  2*

If you want to accept the *** key in the Form element and are using just
Cisco DTMF, then since * is an operator, you must configure it with the
escape code backslash first: \* like this: *DTMF Keypress: **1 2 \**

Nothing else needs the backslash.*
*

[Roys1994]

Hello ,

CVP only supports custom grammar files if you've integrated the VVB with
Nuance or Lumenvox. Have you? , we are going to intergrade into CVP , could you please provide the instructions for set-up custom grammar files, and it would be great if you would have provide the prerequisite for integrated the VVB with Nuance ?

Thanks!

[bill.king1]

Cisco has some of the steps documented here.

https://www.cisco.com/c/en/us/support/docs/contact-center/unified-customer-voice-portal-1161/213591-configure-nuance-tts-and-asr-for-cisco-u.html

[janinegraves]

I'm attaching a file with a grammar from lumenvox.com - one of the supported speech recognition servers that Cisco supports.

it allows an optional area code, followed by a phone number.

[janinegraves · Accepted solution]

This lumenvox web page has a number of sample XML grammars (all would work with nuance as well).  Ignore the ABNF grammars. Just focus on the XML grammars.  https://www.lumenvox.com/knowledgebase/index.php?/article/AA-01062/20/