05-04-2014 04:30 PM
Hi All,
Just wondering how I can customize the customer chat interface. I have changed the logo ect. But what about background color \ text?
05-05-2014 07:24 AM
See the customer chat form in the SocialMiner doc wiki
http://docwiki-dev.cisco.com/wiki/SocialMiner_Release_9.0%281%29#Modifying_the_Sample_code_for_a_Chat_Feed
Have you tried modifying the contents of the tag?
05-08-2014 09:24 PM
Thanks Dlender,
That link is about the form not the front end of the actual chat.
05-09-2014 06:42 AM
modifying the front end of the actual chat interface is not supported. Only the initial chat request form can be modified.
09-05-2014 08:42 AM
how about people that need to customize e.g. "me" to something we would want in our native language, that is in the chat window the customer sees - if this is not possible then CCx must be changed to be marketed only for US/UK but not for Europe like it's done now.
Regards
Andri
09-17-2014 05:48 AM
I found out if you install the language pack and the agent is logged into the associated language then you'll get multi languages. But only 1 per logged in agents, this does not work for mutli-lingual agents.
09-17-2014 05:54 AM
Why not have it customisable, it should be easy enough to program it in.
Regards
Andri
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