Customer Chat Interface

[Andrew Grech]

Hi All,

Just wondering how I can customize the customer chat interface. I have changed the logo ect. But what about background color \ text?

[dlender]

See the customer chat form in the SocialMiner doc wiki

http://docwiki-dev.cisco.com/wiki/SocialMiner_Release_9.0%281%29#Modifying_the_Sample_code_for_a_Chat_Feed

Have you tried modifying the contents of the tag?

[Andrew Grech]

Thanks Dlender,

That link is about the form not the front end of the actual chat.

[dlender]

modifying the front end of the actual chat interface is not supported. Only the initial chat request form can be modified.

[andri]

how about people that need to customize e.g. "me" to something we would want in our native language, that is in the chat window the customer sees - if this is not possible then CCx must be changed to be marketed only for US/UK but not for Europe like it's done now.

Regards

Andri

[wotifadmin]

I found out if you install the language pack and the agent is logged into the associated language then you'll get multi languages. But only 1 per logged in agents, this does not work for mutli-lingual agents.

[andri]

Why not have it customisable, it should be easy enough to program it in.

Regards

Andri