cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

Community Helping Community

171
Views
0
Helpful
7
Replies
Beginner

CVP 2 option Voice Element

I am using this CVP 2 option Voice Element to verify an phone number input. The system does not recognize that a 1 or 2 was pushed. Has anyone run into this before?

1 ACCEPTED SOLUTION

Accepted Solutions
Beginner

What does it show in

What does it show in application activity logs?

View solution in original post

7 REPLIES 7
Collaborator

Post a picture of your script

Post a picture of your script.

 

david

Beginner

See the attachments. You will

See the attachments. You will have to blow them up a little

Beginner

Hi,Does it recognize the DTMF

Hi,

Does it recognize the DTMF key press? Is it collecting the call number you are entering in element before confirmation.

You can check this in application activity logs.

And if it doesn't then we will have to check SIP config on GW/CUCM depending on call path. (SIP Trunk/GW Dial-Peer).

Regards,

Vinod Kewate

Beginner

It recognizes the DTMF from

It recognizes the DTMF from the call number and reads it back correctly. It is the confirmation pressing 1 or declination pressing 2 that it does not recognize and just asks to enter the number again.

Beginner

What does it show in

What does it show in application activity logs?

View solution in original post

Highlighted
Beginner

Thanks for the second set of

Thanks for the second set of 'eyes'. After reading down through the whole activity log, it is working correctly but as I pass it back to ICM, I have a mistake that just puts it in a loop back to the CVP app, appearing that is was not taking the DTMF confirmation.

 

Thanks!

Collaborator

attach activity logs, also

attach activity logs, also settings tab of element will be useful

CreatePlease to create content
Content for Community-Ad
FusionCharts will render here