First time trying this so please advise. I am trying to pass data from my CVP app out to my Finesse agent.
However, the data I put into the CVP_Subdialog_Return element does not show up in the FromExtVXML variable. When data is already existing in an ICM variable then I have no problem setting the PeripheralVariable and seeing it in the agent desktop.
I don't even get the data from caller_input.
The end part of my CVP script. Just trying to push in regular String data as a test.
Overview of my ICM script. Each node gets hit as expected. My suspicion is that the vars coming in from CVP are empty.
Detail on setting one of the PVs.
I might be missing some simple setup step, so please let me know if that's the case!
I have tried rebooting the PG machine.
Didn't see anything helpful in the PG logs; it did show the extension being rung though.
Cisco UCCE, 11.6
Thanks for the Wireshark advice. I captured this vxml packet on CVP:
<form>
<block>
<var name="caller_input" expr="'done'" />
<var name="FromExtVXML0" expr="'var0'" />
<var name="FromExtVXML1" expr="'var1'" />
<var name="FromExtVXML2" expr="'var2'" />
<return namelist="caller_input FromExtVXML0 FromExtVXML1 FromExtVXML2" />
</block>
</form>
</vxml>
Which looks like my app setting the return values as I intended.
So if my app is sending the VMXL to set the FromExtVXML value. I'm assuming this is being picked up at ICM and the value is pushed into PeripheralVariable1 in my ICM script. Why then, would I not see the value show up in my Agent Finesse display on callVariable1?
My ICM to Finesse agent desktop connection is working as I can put in a static String value in the script and see it in Finesse. I need to figure out why ICM isn't populating FromExtVXML from my app.
