CVP Configuration Problem

[simonandorfi]

Hello,

we installed a CVP 4.1 with ICM 7.2.

CallRouting to Agent is working (Communication with ICM and CCM)

But we are not able to play media files.

I will add the log files from cvp, console.

I hope theres someone who can give a hint ..

[david.macias]

Can you verify that your call server is working properly?

david

[simonandorfi]

yes, that is correct.

[Riccardo Bua]

Hi Simon,

I would suggest raising a PDI or TAC case on a similar problem, it looks like the VB is reporting the Call Server going out of service.

Some event viewer or call server logs might give some help in understanding what is going on.

Regards,

Riccardo

[chleblan]

Hi,

Looks like your VRU leg was not established. The transfer to DNIS=2000944984188501111110000 was unsuccessful. Maybe you do not have a dial peer to match this DNIS on your VXML GW? Or your GK does not match this DNIS to the VXML GW IP Address?

TAC would be able to help you in a timely manner.

Regards,

-Chris