Contact Center

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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Dialing an asterisk (*) with ICM label

I need to be able to transfer a call out of my ICM scripts to a Unity VM box. From the phones in the environment, I can prepend an asterisk (*) to any VM box and the call will route directly to the box to leave a message. In attempting to do the same...

IPCCX Clusters

We are using IPCCX 4.0(5) and CCM 4.1.3.We have two IPCCX Clusters, and one CCM Cluster. Both IPCC Clusters are connected to the CCM Cluster (LDAP).Two clusters have different Cluster name.Each cluster has its own JTAPI Provider User Prefix and passw...

wenqianyu by Participant
  • 2 replies
  • 0 Helpful votes


We are running Checkmate wallboard but when I try an add on new agent it does not display on the wallboard any ideas as I have scanned the Cisco Website and Checkmate but no obvious answers.

CRS IVR script with SQL DB

I am building an IVR script that connects to an SQL database. I can't seem to figure out what variable type matches the data type java.sql.Timestamp and because of this I am pulling the date from the table as a string (java.lang.String). Although I ...

CAD - Number of clients in CSQ

Hi !I'd like to show the number of Clients that are in agent's CSQ.. waiting to be handle by the agent.. Im thinking of showing this information inside CAD software, using SET ENTERPRISE CALL INFO... Is it possible ? Will that information be refreshe...

Resolved! IPCC and third party CRM integration

HiWe need to integrate a CRM software (opencrm) with IPCC enterprise. How is this possible. I know that cisco has provided plugins for CRM, but not for this one. is there a way for integration of the two? or is there any workaround or are we ristrict...

dehghan by Beginner
  • 4 replies
  • 0 Helpful votes

Cisco CRM Connector

Hi,Did anyone install or configure the Cisco CRM Connector? It's a connector that integrates Cisco Callmanager and IPCC Express with Microsoft Dynamics CRM.

Amine-K by Beginner
  • 2 replies
  • 0 Helpful votes

Develop an Agent Desktop Solution

Hi We want to develop an agent desktop of our own and integrate the same with a CRM.We were thinking of using Siebel contact center CRM.Now the question is 1). Is VB the right tool for creating the agend desktop tool? If so any specific suggestions?2...

nabhishek by Beginner
  • 3 replies
  • 0 Helpful votes

CAD CRM Integration

We are currently performing an IPCX Premium 4.0.3 installation. Can the CAD functions be imbedded into Internet Explorer which is being used for the CRM app. The agent would log into the CAD via a toolbar within IE & not log onto the CAD physically...

Resolved! Expression - Internal Extension

Hi !!I want to identify if a caller is calling to IPCC from an internal extension.. (4 digits 4000-4999 or 8000-8999)Im trying to use the IF STEP, but im not sure how to write this expression:{if ( varNumberInt >= 4000 | varNumberInt <=4999) varExten...